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- Tasks: Join our team as a Night Auditor, managing the front desk and ensuring guest satisfaction.
- Company: Courtyard by Marriott Littleton is a welcoming hotel focused on excellent service and guest experience.
- Benefits: Enjoy perks like hotel discounts, 401K matching, and summer incentives.
- Why this job: Perfect for night owls seeking flexible hours and opportunities for growth in a vibrant environment.
- Qualifications: Basic computer skills and customer service experience are needed; training provided for accounting tasks.
- Other info: Availability required for weekend nights; ideal for students or those seeking part-time work.
Overnight Front Desk Agent – Night Audit – Courtyard, Littleton, MA
Join us at Courtyard by Marriott Littleton, MA as a Night Auditor. We are excited to add new members to our Front Desk team. This position requires availability for a rotating schedule, including weekends.
Pay Range
$18.00 – $20.00 per hour, based on experience
Shift
Part-time, 11PM – 7AM
Responsibilities
- Work the front desk during overnight hours
- Perform daily closing procedures, including some accounting functions
- Oversee the hotel\’s daily accounting and reporting process
- Provide excellent guest service
Requirements
- Basic computer navigation skills
- Basic understanding of math
- Accounting training can be provided
- Customer service skills
Benefits
- Summer incentives
- 401K matching
- Hotel room discounts
- Referral and retention bonuses
- Annual reviews
- Opportunities for growth
- Paid training
Additional Information
- Availability required for Friday, Saturday, and Sunday nights
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Customer Service
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Overnight Front Desk Agent - Night Audit - Courtyard, Littleton, MA employer: Lafrance Hospitality
Contact Detail:
Lafrance Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Front Desk Agent - Night Audit - Courtyard, Littleton, MA
✨Tip Number 1
Familiarise yourself with the Courtyard by Marriott brand and its values. Understanding their commitment to customer service will help you align your approach during interviews and show that you're a good fit for their team.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality, even if it's informal. Sharing specific examples of how you've handled guest interactions can demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your availability clearly, especially since the role requires working overnight shifts on weekends. Being upfront about your schedule shows commitment and reliability.
✨Tip Number 4
Practice common interview questions related to problem-solving and customer service scenarios. This will help you articulate your thought process and showcase your ability to handle the responsibilities of a Night Auditor.
We think you need these skills to ace Overnight Front Desk Agent - Night Audit - Courtyard, Littleton, MA
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of an Overnight Front Desk Agent. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your skills related to the job description. Emphasise your basic computer navigation skills, understanding of math, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your availability for the required shifts and how you can contribute to excellent guest service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for this role.
How to prepare for a job interview at Lafrance Hospitality
✨Showcase Your Customer Service Skills
As a Night Auditor, you'll be the first point of contact for guests during overnight hours. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle difficult situations with grace.
✨Demonstrate Basic Accounting Knowledge
Even though accounting training can be provided, it's beneficial to show that you have a basic understanding of math and accounting principles. Brush up on key concepts and be ready to discuss any relevant experience you have.
✨Emphasise Flexibility and Availability
This role requires availability for a rotating schedule, including weekends. Make sure to express your willingness to work these hours and provide examples of how you've managed similar schedules in the past.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about the team dynamics, opportunities for growth, or what a typical night shift looks like. This will also help you determine if the role is a good fit for you.
