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- Tasks: As a Duty Manager, you'll support the Front Desk team and ensure guest satisfaction.
- Company: Join The Westin London City, a luxury spa hotel with stunning views of the River Thames.
- Benefits: Enjoy flexible working, staff accommodation rates, health plans, and continuous learning opportunities.
- Why this job: Be part of a wellness-focused team that enhances guest experiences in a vibrant environment.
- Qualifications: We seek friendly, adaptable individuals with strong customer service skills and a positive attitude.
- Other info: Join a global organization committed to sustainability and community impact.
The predicted salary is between 30000 - 42000 £ per year.
JOIN OUR FAMILY
The Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.
Our mission is To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.
At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.
Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of Londons most iconic landmarks.
A DAY IN THE LIFE OF A DUTY MANAGER AT THE WESTIN LONDON CITY
What you'll be doing…
Reporting to the Front of House Manager, you can expect your working day to include the following…
- Dealing with guest requests throughout the day and ensuring all Front Desk associates are supported in responding to complex queries
- Successfully manage the Front Desk associates queries, training and overall development working in close partnership with the Reception Manager.
- Manage the daily task list and delegate to Front Desk Associates where neccessary
- Representing hotel management in resolving any guest related situation
- Will be the daily point of contact for coordination between the Housekeeping and Front Office departments with respect to room readiness, room issues and priority room readiness (liaising with the Guest Experience Manager).
- Anticipate times of overbooking liaising with both senior rooms management and revenue teams to obtain satisfactory alternative accommodations.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean, professional, and appropriate to the Westin Brand; maintain confidentiality of proprietary information.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements…
To succeed in the role of Duty Manager , you will need the following qualities and skills:
- We are looking for someone with a pleasant & welcoming manner with excellent customer service skills
- Flexible & adaptable to different working conditions & hours
- Forward thinking & promotes new ideas
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Excellent Oral & written fluency in English. Additional language will be considered a plus
- Have a positive and can do attitude
- Knowledge of Opera PMS and GXP Empower is a plus
- Commitment to the Westin Brand values and beliefs
- Good effective training & interpersonal skills
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture…
- Flexible working (subject to role and probationary review)
- Staff accommodation rates across UK (Mariott & 4C Group Hotels)
- Life Assurance Cover
- Cycle to Work Scheme
- Technology Scheme
- Health Cash Plan (HSF)
- Referral Bonus Scheme
- Workplace pension scheme
- Access to Employee Assistance Program (EAP) and Wellbeing Support
- Eyecare vouchers
- Continuous Learning & Development opportunities
- Recognition Programme
- Opportunity to attend Social events.
- Meals on Duty (saving you £1000 per annum)
EQUAL OPPORTUNITIES
4C Group and The Westin London City are an equal opportunity employer.
About 4C Group
4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The groups mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.
AMRT1_UKCT
Duty Manager employer: Westin Hotels
Contact Detail:
Westin Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarize yourself with the Westin brand values and mission. Understanding their commitment to wellness and guest experience will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully handled guest requests or resolved issues in previous roles. This will demonstrate your ability to manage complex queries effectively.
✨Tip Number 3
Show your flexibility and adaptability by discussing experiences where you've had to adjust to changing circumstances or work under pressure. This is crucial for a Duty Manager role, especially in a dynamic environment like The Westin London City.
✨Tip Number 4
If you have experience with Opera PMS or GXP Empower, make sure to mention it. Even if you don't, express your willingness to learn new systems quickly, as this will reflect your proactive attitude and commitment to the role.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Duty Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, team management, and any specific knowledge of hotel operations or systems like Opera PMS. Make sure to showcase your interpersonal skills and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples from your past experiences that demonstrate your ability to handle guest requests and manage a team effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Westin Hotels
✨Showcase Your Customer Service Skills
As a Duty Manager, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled guest requests or resolved issues in the past. Highlight your pleasant and welcoming manner.
✨Demonstrate Flexibility and Adaptability
The role requires someone who can adapt to different working conditions and hours. Discuss situations where you've had to be flexible and how you managed those changes effectively.
✨Familiarize Yourself with Emergency Protocols
Understanding emergency plans is crucial for this position. Brush up on common emergency procedures and be ready to discuss how you would implement them in various scenarios.
✨Emphasize Team Collaboration
You'll be coordinating between departments, so it's important to show that you can work well with others. Share experiences where you've successfully collaborated with teams to enhance guest experiences.
