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For Companies At a Glance
- Tasks: Help customers via phone, email, and live chat with tailored solutions.
- Company: Join a supportive team that values individuality and exceptional service.
- Benefits: Enjoy a competitive salary, free lunches, discounts, and career development.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 20316 - 30477 £ per year.
The Role
Customer Service Advisor – Wigan – Full-time
£25396.80 Per Annum | 40 Hours per Week | 5 8-hour shifts Monday-Sunday between 8am and 8pm
Are you a natural problem solver? Do you have a passion for delivering exceptional customer experiences?
If so, we’d love to hear from you!
Join our friendly and dedicated team as a Customer Service Advisor, where every interaction makes a difference. You’ll become the friendly voice of our company, helping customers with tailored solutions while working in a fast-paced, supportive environment that values your development and celebrates individuality.
Why Join Us?
- A Dynamic Work Environment: Be part of a team that takes pride in offering first-class customer service.
- Growth Opportunities: We invest in your career, offering training and development to help you reach your potential.
- Recognition & Support: Celebrate your successes and be rewarded for going the extra mile.
What will you be doing?:
- Providing outstanding service to customers over the phone, email, and live webchat.
- Offering tailored solutions to create seamless customer experiences.
- Staying informed about our services to offer natural, assured advice.
- Assisting with customer issues and keeping communication smooth and effective.
What will you bring?:
- Excellent communication and teamwork skills.
- The ability to stay calm and work efficiently under pressure.
- Strong time management, reliability, and a positive \”can-do\” attitude.
- A safety-first mindset and passion for problem-solving.
What is on offer to you?:
- Competitive Salary: £25396.80 per annum
- Comprehensive Training & Career Development
- Monthly Free Lunch & Employee Discounts
- Company Pension Scheme
Ready to Join a Company That Invests in You?
We’re focused on creating a supportive and inclusive workplace where everyone can thrive and excel. If you’re driven by a passion for customer service and want to work for a company that truly values its people – APPLY NOW!
We are proud to foster a diverse and inclusive work environment, welcoming applicants from all backgrounds and walks of life.
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Customer Service Advisor F/T Wigan employer: APCOA PARKING UK
Contact Detail:
APCOA PARKING UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor F/T Wigan
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our mission.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved customer issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle pressure, which are key for this role.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. Whether it's over the phone or via chat, being articulate and friendly will help you make a great impression during the interview process.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with thoughtful responses will show your proactive approach and readiness to tackle challenges head-on.
We think you need these skills to ace Customer Service Advisor F/T Wigan
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've solved problems or improved customer experiences in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for customer service and your desire to join the team. Mention specific aspects of the company that appeal to you and how you can contribute to their mission of delivering exceptional customer experiences.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at APCOA PARKING UK
✨Showcase Your Problem-Solving Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to solve problems effectively. Prepare examples from your past experiences where you successfully resolved customer issues or improved a process.
✨Emphasise Communication Skills
Excellent communication is key in this role. During the interview, focus on how you convey information clearly and listen actively. You might want to practice common customer service scenarios to showcase your skills.
✨Demonstrate a Positive Attitude
A 'can-do' attitude is essential for this position. Be sure to express your enthusiasm for helping customers and your willingness to go the extra mile. Share stories that highlight your positive approach to challenges.
✨Research the Company
Familiarise yourself with the company's values and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company culture.
