Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client accounts, boost sales, and support customer needs daily.
- Company: FluidOne is a top-rated provider of Connected Cloud Solutions with a vibrant culture.
- Benefits: Enjoy health perks, generous holidays, and a supportive work environment.
- Why this job: Join a rapidly growing company with excellent training and career growth opportunities.
- Qualifications: A Business or IT degree and a passion for sales and technology are essential.
- Other info: Flexible working options and a fun team atmosphere await you!
The predicted salary is between 28800 - 42000 £ per year.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for May 2025. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
FluidOne supports the needs of 2400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services.
Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie – the management team is backed by Livingbridge to support their ambitious long-term strategy.
Role Overview
The DBAM (Desk Based Account Manager) will be tasked with supporting the existing client base, reducing churn, and upselling of multi pillar solutions. We envisage the role will account manage approximately 75-100 clients. You will be fully immersed into the sales cycle and can expect to be coached by an Experienced Sales Manager whilst supporting the clients and working closely with the Sales Manager. The DBAM will be targeted on an individual basis and on AGP (Actual Gross Profit), this will be an achievable but challenging target. In return, successful candidates will enjoy an excellent package with fantastic growth potential in this rapidly expanding organisation.
Responsibilities
As a DBAM you will be expected to:
- Increase revenue and margin and new product adoption from the base
- Hit monthly sales targets
- Deliver activity based KPI’s – calls made to clients; meetings booked etc
- Quote and propose FluidOne’s product and services
- Forecasting business opportunities to line manager
- Support the team to help achieve their target
- Take active part in training sessions to maintain good technical and industry knowledge
- Manage customers ongoing sales needs and propose new solutions
- Support account queries and escalations
- Be a consistent contact for the accounts with regular proactive contact
- Support Account development plans
- Help organise client events and workshops
Requirements
- Must have a Business or IT related degree
- Excellent communication skills, both written and verbal
- Some customer service experience preferred but not essential as a good attitude and personality is just as important
- Must have a strong enthusiasm for sales and technology
- Must be target orientated, money motivated and have a competitive edge
Benefits After Probationary Period
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Discount platform
- FluidOne breakfast and refreshments on office days
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age. #J-18808-Ljbffr
Desk Based Account Manager employer: PSU Technology Group Ltd
Contact Detail:
PSU Technology Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Familiarise yourself with FluidOne's services and solutions, especially their Connected Cloud offerings. Understanding their unique selling points will help you engage more effectively with potential clients and demonstrate your value as a Desk Based Account Manager.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management within the tech sector. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your sales strategies and how you would approach upselling and reducing churn for existing clients. Having specific examples ready can showcase your proactive mindset and sales acumen.
✨Tip Number 4
Stay updated on the latest trends in IT and Cyber Security, particularly around AI adoption. Being knowledgeable about these topics will not only impress your interviewers but also show that you're committed to helping clients navigate the evolving tech landscape.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desk Based Account Manager role. Focus on your communication skills, customer service experience, and any sales achievements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for sales and technology. Mention why you are interested in FluidOne specifically and how your background makes you a great fit for their team.
Showcase Your Achievements: When detailing your previous roles, quantify your achievements where possible. For example, mention specific sales targets you met or exceeded, or how you improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PSU Technology Group Ltd
✨Research FluidOne Thoroughly
Before your interview, make sure to dive deep into FluidOne's services, values, and recent achievements. Understanding their focus on customer service and AI adoption will help you align your answers with their goals.
✨Showcase Your Sales Enthusiasm
As a Desk Based Account Manager, demonstrating your passion for sales and technology is crucial. Prepare examples of how you've successfully upsold or managed client relationships in the past to highlight your relevant experience.
✨Prepare for Role-Specific Questions
Expect questions about managing client accounts and achieving sales targets. Be ready to discuss how you would handle client queries and propose new solutions, showcasing your problem-solving skills and proactive approach.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, and how success is measured for the Desk Based Account Manager position.
