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For Companies At a Glance
- Tasks: Lead IT support across global sites, ensuring smooth operation and maintenance of IT systems.
- Company: Join a leading macro-economic research firm known for its dynamic and fast-paced environment.
- Benefits: Enjoy a permanent role with opportunities for innovation and professional growth.
- Why this job: Be part of a collaborative team, drive IT improvements, and enhance your Cyber Security skills.
- Qualifications: Experience in IT support, strong Cyber Security knowledge, and proficiency in PowerShell scripting required.
- Other info: Work in London while supporting teams in Toronto and Singapore.
The predicted salary is between 43200 - 72000 £ per year.
Senior IT Support Engineer
My clients are seeking an experienced and proactive Senior IT Support Engineer for a permanent role within a dynamic, fast-paced environment at a leading macro-economic research firm. This position is based in London and will provide IT support across three global sites: London, Toronto, and Singapore. Reporting directly to the Lead IT Support Engineer, this role will be part of an established in-house Information Technology team.
The Senior IT Support Engineer will lead various expansion and integration projects while ensuring smooth operation, configuration, and maintenance of IT systems. This individual will deliver high-quality application and desktop support to approximately 140 users. A strong understanding of Cyber Security practices will be essential to succeed in this role.
Key Responsibilities
- Provide user support, resolve incidents, and address queries within defined SLAs, ensuring compliance with company policies.
- Take ownership of requests, keeping stakeholders informed throughout the resolution process.
- Monitor key systems, execute upgrades, and perform regular maintenance and administrative tasks.
- Manage hardware and software assets, including procurement and licensing.
- Maintain detailed documentation during the incident resolution process, logging decisions, actions, and communications.
- Assist with office moves, events, and other key business occasions as needed.
- Train staff on appropriate tools, systems, and methodologies to enhance IT competence.
- Troubleshoot and support business hardware, including printers, mobile devices, and AV equipment.
- Develop PowerShell scripts to automate repeatable tasks.
- Implement and maintain company IT standards, processes, and procedures.
- Support the implementation of Single Sign-On (SSO) and federated login across all systems.
- Automate processes related to onboarding and offboarding employees.
- Deploy and manage applications and policies via Intune.
- Administer and support SharePoint.
- Diagnose and resolve hardware and software issues efficiently.
- Drive innovation and continuous improvement in IT processes.
- Collaborate with stakeholders and suppliers to select and implement new systems.
- Stay informed about the latest software and technology trends, recommending beneficial upgrades or new systems.
- Ensure all applications meet business needs, end-user requirements, and security standards.
- Provide multi-tiered support (1st, 2nd, and 3rd line) and handle escalated issues.
- Document systems, processes, and solutions thoroughly.
- Promote Cyber Security awareness and best practices.
- Ensure compliance with data privacy and protection standards.
Senior Information Technology Support Engineer employer: HD Tech Recruitment
Contact Detail:
HD Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Support Engineer
✨Tip Number 1
Familiarize yourself with the specific IT systems and tools mentioned in the job description, such as PowerShell, Intune, and SharePoint. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your experience in managing hardware and software assets, especially in a multi-site environment. Be prepared to discuss how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 3
Showcase your understanding of Cyber Security practices. Be ready to provide examples of how you've implemented security measures or improved compliance in past positions.
✨Tip Number 4
Demonstrate your ability to drive innovation and continuous improvement in IT processes. Think of specific instances where you've introduced new systems or improved existing ones, and be ready to share those stories.
We think you need these skills to ace Senior Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a fast-paced environment. Emphasize your skills in Cyber Security, user support, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and ability to lead projects. Mention specific examples of how you've resolved incidents or improved IT processes in previous roles.
Highlight Technical Skills: Clearly list your technical skills, especially those related to PowerShell scripting, Intune, SharePoint, and multi-tiered support. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Continuous Learning: Mention any recent training or certifications related to IT support or Cyber Security. This shows your commitment to staying updated with the latest technology trends and best practices.
How to prepare for a job interview at HD Tech Recruitment
✨Show Your Proactive Approach
As a Senior IT Support Engineer, demonstrating your proactive nature is crucial. Be prepared to discuss specific examples where you took the initiative to resolve issues before they escalated or implemented improvements in IT processes.
✨Highlight Cyber Security Knowledge
Given the importance of Cyber Security in this role, make sure to highlight your understanding of best practices and any relevant experience. Discuss how you've previously ensured compliance with security standards and promoted awareness among users.
✨Demonstrate Technical Skills
Be ready to showcase your technical skills, especially in areas like PowerShell scripting, Intune management, and SharePoint administration. Prepare to discuss specific projects or tasks where you utilized these skills effectively.
✨Emphasize Communication and Collaboration
Since this role involves working with various stakeholders, emphasize your communication skills. Share examples of how you've kept stakeholders informed during incident resolutions and collaborated with teams to implement new systems.
