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For Companies At a Glance
- Tasks: Keep the hotel clean and welcoming, managing linen delivery and housekeeping supplies.
- Company: Join a fast-growing hospitality group launching its first TRIBE Hotel in London.
- Benefits: Earn £12.80 per hour with opportunities for career development and creative work.
- Why this job: Be part of a passionate team creating unique hospitality experiences in a vibrant environment.
- Qualifications: Must thrive in fast-paced settings and have a knack for building relationships.
- Other info: Embrace a hands-on management style and explore innovative solutions.
We are looking for aLinen Porterto join the team at The Hoxton, Shepherd\’s Bush.
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant – Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Job Description
What you\’ll do…
- To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
- To be responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
- To ensure that all guest rooms adhere to all brand standards and quality audit standards.
- To oversee the delivery and collection of linen and terry on a daily basis.
- To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
- To ensure guest floors are clean and well maintained at all times.
- To assist with other tasks to support the housekeeping team as required.
- To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
- To ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
- To attend all training sessions required.
- To maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
- To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
Qualifications
What we\’re looking for…
- Communication skills to ensure smooth team work.
- You have the ability to build relationships with colleagues and customers.
- You\’re keen on the details and ensuring our rooms are to the highest standards for our guests.
- Go and do attitude – We are in it together!
Additional Information
What\’s in it for you…
- Competitive salary -up to £14.42 per hour
- up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Linen Porter employer: Fairmont Hotels & Resorts
Contact Detail:
Fairmont Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter
✨Tip Number 1
Familiarise yourself with the specific cleaning and maintenance standards in the hospitality industry. Understanding the expectations for cleanliness and guest satisfaction will help you stand out during interviews.
✨Tip Number 2
Showcase your ability to work in a fast-paced environment by sharing relevant experiences. Highlight any previous roles where you successfully managed multiple tasks under pressure, as this is crucial for a Linen Porter.
✨Tip Number 3
Emphasise your teamwork skills and how you build relationships with colleagues. Since the role involves supporting the housekeeping team, demonstrating your collaborative spirit can make a positive impression.
✨Tip Number 4
Prepare to discuss your understanding of Health and Safety standards, particularly COSHH regulations. Being knowledgeable about these aspects shows your commitment to maintaining a safe environment for both guests and staff.
We think you need these skills to ace Linen Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Linen Porter position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in housekeeping or similar roles. Emphasise any experience in fast-paced environments and your ability to maintain high standards of cleanliness.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated customer care and teamwork in past positions, as these are key qualities they are looking for.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Linen Porter role.
How to prepare for a job interview at Fairmont Hotels & Resorts
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in hospitality, so let your passion for providing excellent service shine through.
✨Demonstrate Team Spirit
Since the role involves working closely with colleagues, be prepared to discuss how you build relationships and support your team. Share examples of how you've contributed to a positive work environment in the past.
✨Know Your Health and Safety Standards
Familiarise yourself with basic health and safety regulations, especially those related to cleaning and handling materials. Being knowledgeable about COSHH regulations will show that you take safety seriously.
✨Prepare for Fast-Paced Scenarios
Expect questions about how you handle pressure and fast-paced environments. Think of specific instances where you've successfully managed multiple tasks or resolved challenges quickly and efficiently.
