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- Tasks: Support top financial clients with on-site and remote IT solutions.
- Company: Join an award-winning IT MSP in the heart of London.
- Benefits: Enjoy a hybrid work model and potential leadership growth.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: 5+ years in technical support, expertise in Microsoft Azure and Office 365 required.
- Other info: Apply now with your latest CV to seize this opportunity!
The predicted salary is between 36000 - 60000 £ per year.
IT Support Engineer – Client Site in Central London
Salary: Up to £45k
Location: Hybrid 3/4 days a week in office
My client, an award-winning IT MSP located in the heart of London is seeking a skilled 2nd Line Support Engineer to join their dynamic team. This role offers the opportunity to support some of London’s top financial clients and potentially step into a leadership position over time.
Experience Required:
- Proven track record of delivering high-quality on-site support.
- Expertise in managing and administering cloud-based solutions, particularly Microsoft Azure and Office 365.
- Strong technical proficiency with Microsoft technologies, including Office 365, EMS, SharePoint, Active Directory, and Windows Server/Desktop.
- Extensive experience supporting senior executive-level end-users.
- Previous experience in the financial sector, with knowledge of platforms like Bloomberg, OMS, and PMS (preferred).
- At least 5+ years in a similar technical support role.
Key Responsibilities:
- Address ongoing incidents and conduct both scheduled and emergency activities on client sites.
- Oversee the lifecycle management of service events from end-users.
- Provide remote and on-site support, troubleshooting technical issues related to equipment and systems.
- Assist with the setup of equipment for new hires and manage the process for staff departures.
- Conduct research to identify problems and develop appropriate technical solutions.
- Ensure technical support is provided within agreed Service Level Agreements (SLAs).
- Keep end-users updated on the progress of incidents and service requests, ensuring effective communication.
- Maintain end-user services and provide support for specialized IT equipment.
- Quickly restore normal service operations to minimize business disruptions.
- Participate in projects aimed at supporting business changes and improvements.
- Manage incident, problem, change, and configuration processes, with a focus on continual service improvement.
- Develop and maintain comprehensive technical documentation for client sites.
- Promote cyber awareness within the client community to safeguard assets and data.+
Technical Skills:
- Windows 10
- Office 365
- Microsoft Office
- Intune/Conditional Access, MFA
- Active Directory
- Microsoft Server/Exchange OS
- Microsoft Azure
- Mimecast
- Palo Alto Networks
- Telephony
- Antivirus
Don’t miss out on this amazing opportunity – apply now with your most up to date CV!
2nd Line Engineer employer: Lorien
Contact Detail:
Lorien Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Make sure to highlight your experience with Microsoft Azure and Office 365 during the interview. These are crucial skills for the role, and demonstrating your expertise can set you apart from other candidates.
✨Tip Number 2
Familiarize yourself with the specific needs of financial clients, especially if you have experience with platforms like Bloomberg, OMS, or PMS. Showing that you understand the unique challenges in this sector can give you an edge.
✨Tip Number 3
Prepare to discuss your approach to incident management and how you ensure effective communication with end-users. This is key in maintaining service levels and can demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Since this role may lead to a leadership position, think about examples from your past where you've taken initiative or led projects. Being able to showcase your potential for growth can be very appealing to employers.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly with Microsoft technologies and cloud-based solutions. Emphasize any previous roles where you supported senior executives or worked in the financial sector.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver high-quality service. Mention specific experiences that align with the job requirements, such as managing incidents or providing on-site support.
Highlight Relevant Skills: In your application, clearly list your technical skills related to the role, such as proficiency in Windows 10, Office 365, Azure, and Active Directory. Make sure to include any certifications or training that demonstrate your expertise.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved technical issues in the past. This could include specific incidents where you restored service operations quickly or developed solutions to complex problems.
How to prepare for a job interview at Lorien
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Microsoft technologies, especially Office 365 and Azure. Highlight specific projects or challenges you've faced and how you resolved them, as this will demonstrate your technical proficiency.
✨Understand the Financial Sector
Since the role involves supporting financial clients, familiarize yourself with industry-specific platforms like Bloomberg, OMS, and PMS. Showing that you understand the unique challenges of the financial sector can set you apart from other candidates.
✨Emphasize Communication Skills
Effective communication is key in IT support roles. Be ready to provide examples of how you've kept end-users informed during incidents and how you ensure clarity when troubleshooting technical issues.
✨Demonstrate Leadership Potential
The job description mentions potential for a leadership position. Share any experiences where you've taken initiative or led a project, even if it was informal. This shows that you're not just a technician but also someone who can grow within the company.
