Customer Assistant

Apply on JLP Jobs – the official careers website for John Lewis Partnership, John Lewis & Partners, and Waitrose & Partners.

About the role

As a Customer Assistant in one of our John Lewis shops, you\’ll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. Alongside great service, you\’ll maintain high shop standards through displays, stock availability, and cleanliness. Knowing your customers enables you to provide the best service and build their loyalty with our brand for a lifetime.

Key Responsibilities

• Deliver engaging and inspirational customer service at every stage of the customer journey.
• Use your product knowledge and sales training to drive sales and increase profits for the Partnership.
• Proactively acknowledge and understand customer needs, resolving queries effectively.
• Support the wider team with till support, stock replenishment, price ticketing, and shop-keeping tasks.
• Identify areas for improvement and implement solutions.
• Support with accurate stock counts to help protect our profits.

Essential skills/experience you\’ll need

• Basic IT literacy.
• Strong communication skills.

Desirable skills/experience you may have

• Experience in a customer-facing role (training provided if not).
• Merchandising and product displays experience.

28 hours of part-time work across seven days, including early starts, late finishes, evenings, and weekends.

The partnership

We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world, focusing on retail excellence, innovation, and diversification. As Partners, we share ownership, contribute to success, and foster an environment of kindness, respect, and inclusion. We celebrate our differences and aim to create a space where everyone can thrive, grow individually and collectively.

As Partners, we make all the difference. And, we all own it.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks. You will be informed and provided with details during recruitment. DBS checks are carried out by a registered third-party body, and additional checks like financial probity may be required.
• We recommend applying early as vacancies may close if we receive high application volumes.
• We support flexible working arrangements to promote work-life balance, including flexible hours, job sharing, or shorter contracts. Discuss these options with the hiring manager during your interview.

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