Onboarding and L&D Coordinator

Are you an organised, quick learner with strong communication skills?

Our prestigious Top 60 law firm is seeking an Onboarding & Learning Coordinator to join our dynamic team. This role is essential for ensuring a seamless and supportive onboarding experience for all new employees across the firm, from support staff to legal professionals. You will also play a key part in coordinating training initiatives and supporting the continued professional development of our people.

As a firm that prioritises the growth and success of its people, we’re looking for someone who can liaise effectively across departments, manage multiple tasks, and ensure that every new employee feels welcomed, supported, and well-prepared for their role. There will be opportunities for development across both HR and L&D for ambitious candidates who want to progress their careers.

Key Responsibilities:

• Induction & Onboarding:
oCoordinate and send out welcome packs to all new starters
oCreate and manage induction schedules, diarising mandatory training sessions and sending schedules to line managers.
o Ensure IT kit is set up and ready before the first day for all new employees.
o Conduct Welcome Calls on Day 1 to ensure smooth onboarding and to resolve issues early.
o Facilitate Graduation Calls at the end of the first week to check in and address any concerns or issues that may arise.
o Manage 3-month check-ins for new employees, ensuring their integration and satisfaction within the firm.

• Ongoing Support & Development:
o Coordinate mid/end seat reviews for trainees, sending out review forms every 6 months and reviewing responses for potential issues.
o Oversee training diary check-ins for employees, organising drop-in sessions where individuals can book time to discuss concerns or further development needs.
o Review end of seat feedback from trainees, identifying and addressing any issues with their experience or supervisor.
o Provide pastoral care to new employees, offering a supportive and nurturing environment.

• Compliance & Administration:
o Support trainee administrative processes such as booking courses and ensure that qualifying admin tasks are completed for newly qualified solicitors.
o Assist the Early Careers team with the vacation scheme recruitment and assessment centre processes, from sifting applications to organising schedules and supporting on the day.

• Cross-Departmental Coordination:
o Serve as a key liaison across multiple departments, ensuring smooth communication between HR, IT, training, and other key teams to deliver an excellent onboarding experience.
o Work collaboratively with HR and department heads to ensure new employees receive all necessary training and resources.

• Supplies & Logistics:
o Re-order office and welcome pack supplies when necessary, ensuring the team is well-stocked and organised.

•Quick Learner: You’ll need to get up to speed quickly with our HR systems, learning management systems (LMS), and firm-wide processes.
•Confident Communicator: You’re comfortable liaising with stakeholders at all levels and across departments.
•Proactive & Organised: You have excellent organisational skills and the ability to manage multiple projects simultaneously.
•Passionate About People: You’re committed to delivering the best onboarding experience and supporting the ongoing development of all employees.
•HR & Admin Experience: Previous experience in HR administration, onboarding, and training coordination is highly desirable.

Details:
•Location: Cardiff/Cheltenham/Worcester
•Start Date: ASAP

If you’re looking for a fast-paced, rewarding role in a supportive, growth-focused environment, we’d love to hear from you. Join us and help create a welcoming, professional, and supportive environment for all our new employees at a Top 60 law firm.

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life Assurance
• Scottish Widows Pension Scheme
• Healthcare cash-plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
• Cycle to Work scheme
Flu vaccinations

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.We are privileged to be an armed forces-friendly organisation.

We also want you to achieve your absolute best during the recruitment process. Please let us know of any changes we can make at any point that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV.