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For Companies At a Glance
- Tasks: Lead a team to ensure top-notch customer service and operational efficiency.
- Company: Join Menzies Aviation, a global leader in aviation logistics since 1833.
- Benefits: Enjoy a safe working environment with opportunities for growth and development.
- Why this job: Be part of a passionate team making a real impact in the aviation industry.
- Qualifications: Must have strong communication skills and at least 12 months in passenger service.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Team Leader role at Menzies Aviation.
Overview
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
Reporting to the FOH Duty Manager, responsibilities include delivering world‑class service to our airline customers. This role will require carrying out any FOH duties as documented in the Customer Service Agent Job Description whenever required, whilst ensuring clear oversight and accountability of all FOH focused areas and staff within a defined area of the FOH operation.
What You Will Be Doing
- Ensure all customers are processed using an automated DCS or manual system, ensuring full compliance with regulatory, company and airline requirements.
- Promote and deliver a professional image at all times.
- Lead the team to ensure safe, on‑time departures for all airline customers.
- Deliver consistently the highest possible customer service at all times.
- Manage disruption and irregularities with confidence and composure, assisting and organising rebooking for passengers onto alternate travel, organising HOTAC and completing disruption handling reports for airline & local management.
- Oversee and work across all customer service departments including check‑in, departures and arrivals.
Safety, Security, Wellbeing and Compliance
As part of your duty you will take reasonable care of the health, safety and wellbeing of yourself and others. Menzies Aviation is committed to a safe working environment, prohibits misuse of alcohol and drugs, and enforces its Substance Misuse Policy through regular testing.
What We Are Looking For
- Experience of ground handling practices with detailed knowledge of Passenger Service, FOH & ticketing functions.
- Customer and safety focus.
- A respectful, friendly and supportive approach.
- Reliability, punctuality and organisational skills.
- Flexibility and ability to adapt to changing priorities.
- Good working knowledge of airline standards.
- Proactive, forward‑thinking and trustworthy.
- Excellent people and leadership skills and communication ability.
Diversity
Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment where the different knowledge, perspectives, experiences and approaches of our global workforce are represented.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Other
Industries
- Airlines and Aviation
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Customer Service Team Leader employer: Menzies Aviation
Contact Detail:
Menzies Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the airline industry and Menzies Aviation's specific operations. Understanding their service level agreements and customer service standards will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Prepare to discuss your experience in coaching and mentoring staff. Think of specific examples where you've successfully led a team or improved processes, as this is crucial for the Customer Service Team Leader role.
✨Tip Number 3
Showcase your communication skills by engaging with current employees on platforms like LinkedIn. This can provide insights into the company culture and expectations, which you can reference in your discussions.
✨Tip Number 4
Be ready to demonstrate your ability to handle operational challenges. Prepare scenarios where you've effectively managed issues or delays, as this will highlight your problem-solving skills relevant to the role.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Customer Service Team Leader.
Highlight Relevant Experience: Emphasise your passenger service experience and any leadership roles you've held. Provide specific examples of how you've coached or mentored staff, as this is a key aspect of the position.
Showcase Communication Skills: Since good verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter.
Follow Application Instructions: Make sure to follow the application instructions carefully. Click 'Apply Now' on the StudySmarter website and ensure all required documents are submitted, including your CV and any additional information requested.
How to prepare for a job interview at Menzies Aviation
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your ability to coach and mentor staff. Prepare examples of how you've successfully led teams in the past, focusing on your approach to ensuring compliance with procedures and enhancing team performance.
✨Understand the Company Values
Familiarise yourself with the company's values and mission. During the interview, express how your personal values align with theirs, particularly regarding safety, security, and customer service excellence. This shows that you are not just looking for a job, but a place where you can contribute meaningfully.
✨Prepare for Operational Scenarios
Be ready to discuss how you would handle specific operational challenges. Think about scenarios related to maintaining the integrity of the daily flying programme or managing delays. This will demonstrate your problem-solving skills and your understanding of the role's responsibilities.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team's current challenges or how success is measured in this role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
