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- Tasks: Deliver exceptional guest experiences and support the Front of House team.
- Company: Fanhams Hall Hotel is a vibrant venue focused on creating memorable stays.
- Benefits: Enjoy a competitive salary, generous benefits, and a fun work environment.
- Why this job: Join a passionate team dedicated to making guests feel at home and valued.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn.
- Other info: Full-time role with shifts between 7am and 11pm, including weekends.
The predicted salary is between 21000 - 29000 £ per year.
Fanhams Hall Hotel, Ware, Hertfordshire
Full Time
£26,403pa with Generous Benefits
Closing Date: 31st July 2025
In a Nutshell
We are actively seeking a Guest Services Assistantwho will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a memorableservice.
This is a full time position, working 40 hours over 5 days a week, including weekends. Hours range between 7am – 11pm on 8 hours shift per day.
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Lots to do, but lots of fun
The role will be responsible for…
- Responsible for the provision of a seamless guest experience by providing considered and personalised service
- In collaboration with the Guest Services Manager, review and improve the guest journey in response to guest feedback.
- To ensure a high level of engagement with guests throughout their stay to make them feel at home and to create a warm experience
- Support the reception and concierge teams
- Ensure the Front of House team are aware of business in the hotel through use of the arrivals list, prayer sheet, function sheets, occurrence diary or Duty Manager log by hosting a daily morning meeting and using other internal communication channels.
- Ensure all VIPs are flagged accordingly with the correct VIP status, traces & amenities applied on Hart and to conduct research on each guest
- Check all VIP rooms ensuring that all hotel standards are met and that the appropriate amenities are in place
- Provide appropriate welcome cards / crave tablet messages to the guests to ensure special occasions are recognized
- Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
- Be the ambassador in the hotel for guest profiling, ensuring that all information is captured in the correct way and entered onto the HART PMS system, this information is used to enhance the guest’s experience and is to be communicated to relevant departments
- Update guest profiles in HART and proactively use the information stored to support the guest experience, improving and personalising the guest journey accordingly.
- Handle and oversee complaints, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained, concluding with guest follow-up.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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Guest Services Assistant employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Fanhams Hall Hotel will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Guest Services Assistant, you'll need to interact with guests regularly, so being articulate and friendly will make a great impression during any interviews or informal chats.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you've successfully handled complaints or difficult situations, as this will highlight your capability to maintain guest satisfaction.
✨Tip Number 4
Network with current employees if possible. Engaging with those already working at Fanhams Hall can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest services. Mention specific examples of how you've gone the extra mile in previous roles, and express your enthusiasm for creating memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include specific achievements that demonstrate your ability to enhance guest experiences and handle complaints effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Exclusivepeople
✨Showcase Your Guest-Centric Approach
During the interview, emphasise your commitment to providing exceptional guest experiences. Share specific examples of how you've gone the extra mile for guests in previous roles, as this aligns perfectly with the hotel's focus on personalised service.
✨Demonstrate Team Collaboration Skills
Highlight your ability to work well within a team, especially in a Front of House setting. Discuss any experiences where you collaborated with colleagues to enhance guest services or improve operational efficiency, as teamwork is crucial in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking of past situations where you successfully resolved issues, ensuring you can articulate your thought process and the positive outcomes.
✨Familiarise Yourself with the Hotel's Values
Research Fanhams Hall Hotel and understand its values and mission. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the position and your potential fit within their team.
