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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences and support the Front of House team.
- Company: Fanhams Hall Hotel is a vibrant venue focused on creating memorable stays.
- Benefits: Enjoy a competitive salary, generous benefits, and a fun work environment.
- Why this job: Join a passionate team dedicated to making guests feel at home and valued.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn.
- Other info: Full-time role with shifts between 7am and 11pm, including weekends.
The predicted salary is between 21000 - 29000 £ per year.
Guest Services Assistant
Lainston House Hotel, Sparsholt, Hampshire
Part Time • £10,561 plus fantastic benefits
Closing Date: 13th November 2025
In a Nutshell
We’re a collection of fabulous hotels set in beautiful countryside and our hotels are full of great people… A great team.
We are actively seeking a part time Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Your warmth and personality will shine through at all stages of guest interaction.
Lots to do but lots of fun
- Providing an exceptional sense of arrival at check-in and the fondest of farewells at check-out and for all non-residential hotel guests.
- Escorting all guests to their bedrooms and conducting a room and hotel orientation to the correct standard. Assist with luggage and valet parking.
- Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!
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Guest Services Assistant employer: Exclusivepeople
Contact Detail:
Exclusivepeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of Fanhams Hall Hotel will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Guest Services Assistant, you'll need to interact with guests regularly, so being articulate and friendly will make a great impression during any interviews or informal chats.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you've successfully handled complaints or difficult situations, as this will highlight your capability to maintain guest satisfaction.
✨Tip Number 4
Network with current employees if possible. Engaging with those already working at Fanhams Hall can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Guest Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for guest services. Mention specific examples of how you've gone the extra mile in previous roles, and express your enthusiasm for creating memorable experiences for guests.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include specific achievements that demonstrate your ability to enhance guest experiences and handle complaints effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Exclusivepeople
✨Showcase Your Guest-Centric Approach
During the interview, emphasise your commitment to providing exceptional guest experiences. Share specific examples of how you've gone the extra mile for guests in previous roles, as this aligns perfectly with the hotel's focus on personalised service.
✨Demonstrate Team Collaboration Skills
Highlight your ability to work well within a team, especially in a Front of House setting. Discuss any experiences where you collaborated with colleagues to enhance guest services or improve operational efficiency, as teamwork is crucial in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Prepare by thinking of past situations where you successfully resolved issues, ensuring you can articulate your thought process and the positive outcomes.
✨Familiarise Yourself with the Hotel's Values
Research Fanhams Hall Hotel and understand its values and mission. Being able to discuss how your personal values align with theirs will demonstrate your genuine interest in the position and your potential fit within their team.
