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- Tasks: Lead the Rooms Division, ensuring top-notch guest service and smooth operations.
- Company: Join Kimpton Clocktower, a contemporary luxury hotel focused on heartfelt human connections.
- Benefits: Enjoy competitive salary, annual bonuses, extensive training, and amazing discounts worldwide.
- Why this job: Be part of a unique culture that values individuality and creativity while making a real impact.
- Qualifications: 5+ years in hotel management with leadership experience and knowledge of industry regulations.
- Other info: Embrace your authentic self and join a team that celebrates personality and passion!
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity for a Director of Rooms to join us at Kimpton Clocktower!
If you are a Director of Rooms in a similar property, or a Hotel/Operations manager who is ready to take their next step in their career and step into a larger operation, this might be the role for you!
You will earn a competitive salary depending on experience, plus a potential earning of 20% annual bonus upon reaching targets.
At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and its why youll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests!!
Check out our Instagram page @kimptonclocktower!
Kimpton Clocktower is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues we call it Stay Human. What more could you ask? Its not just the humans who feel this, we extend this to all our furry friends, because our heartfelt connection does not end with humans!
Working at Kimpton is not just about working and its certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion.
Our passion is YOUcome as you are!
Here, you will have space to:
- Be yourself – bringing the real you to work, with your unique personality we want you to be who you are!
- Lead yourself we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
- Make it count you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
As an integral role within the business, the Director of Rooms will lead all aspects of the Rooms Division to ensure the daily operation of the hotel, provides a high level of guest service executing the strategic plans and goals. As an active member of the hotel Leadership Team, while reporting to the GM, you will lead the Front Office and Housekeeping teams with a strong focus on setting high standards and delivering excellent customer service.
Our Director of Rooms will ensure that Room Division operations are run in a smooth, efficient manner in line with guest expectations to ensure customer satisfaction and be accountable for overall compliance & performance of the teams including guest experience, workforce planning (including rostering) and departmental service delivery.
To succeed as a Director of Rooms, you will need:
- To have managed one or more hotel departments for 5+ years in a similar environment
- Leadership experience of or within a large team
- Proven track record with success at training and implementation of process and audit
- Thorough knowledge of statutory regulations ensuring the business is always operated within the law.
- Good understanding of systems to support driving results Opera, Delphi
Our Director of Rooms enjoys a range of benefits including:
- Becoming part of the IHG Hotels & Resorts family, one of the worlds leading hotel companies – which means global opportunities !
- Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
- Meals whilst on duty
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores all the way from retail to cinema
- Dont forget, bring your friends and take part in our generous Refer a Friend programme!
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality , apply today to join us as a Director of Rooms !
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Rooms Division Director (199172) employer: Kimpton Clocktower
Contact Detail:
Kimpton Clocktower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rooms Division Director (199172)
✨Tip Number 1
Familiarize yourself with Kimpton's unique culture and values. Understanding their emphasis on heartfelt human connections will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Highlight instances where you fostered a positive work environment and delivered excellent customer service.
✨Tip Number 3
Research the latest trends in hotel management and guest services. Being knowledgeable about current industry standards will demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 4
Engage with Kimpton's social media platforms, especially Instagram. This will give you insights into their brand personality and allow you to reference specific campaigns or initiatives during your application process.
We think you need these skills to ace Rooms Division Director (199172)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel management, particularly in roles similar to a Director of Rooms. Emphasize your leadership skills and any achievements in guest service and team management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Share specific examples of how you've created memorable experiences for guests and led teams effectively in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the hotel industry and the specific challenges faced by a Rooms Division. Mention any relevant systems you are familiar with, such as Opera or Delphi, and how they can drive results.
Express Your Values: Align your application with Kimpton's mission of heartfelt human connections. Share your personal philosophy on guest service and how you plan to foster a culture of individuality and creativity within the team.
How to prepare for a job interview at Kimpton Clocktower
✨Show Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in your previous roles, as this aligns with Kimpton's mission of heartfelt human connections.
✨Demonstrate Leadership Experience
Highlight your leadership experience by discussing how you've successfully managed teams in a hotel environment. Be prepared to share stories about how you motivated your team, handled challenges, and ensured high standards of service.
✨Familiarize Yourself with Hotel Operations
Brush up on your knowledge of hotel operations, particularly in the Rooms Division. Be ready to discuss systems like Opera and Delphi, and how you've used them to drive results and improve guest satisfaction in your previous positions.
✨Emphasize Your Unique Personality
Kimpton values individuality, so don't hesitate to let your personality shine through during the interview. Share what makes you unique and how that can contribute to the hotel's culture of authenticity and creativity.
