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- Tasks: Deliver and collect equipment while providing top-notch customer service.
- Company: Join ESS, a leading UK specialist in safety and measurement equipment with 25+ years of experience.
- Benefits: Enjoy perks like free tool hire, discounts, and a commitment to your learning and development.
- Why this job: Be part of a dynamic team where your contributions make a real impact on customer satisfaction.
- Qualifications: Must have multi-drop delivery experience and a Category B driving licence; strong customer engagement skills required.
- Other info: Flexible roles with opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
On joining our team you’ll be providing great customer service by delivering and collecting equipment from customers, suppliers, and other Vp businesses in a professional, safe, and timely manner.
You will also play a crucial role in supporting the branch and building positive customer relationships through high quality technical handovers and answering basic equipment queries.
Key Responsibilities
- Drive company vehicles safely and in compliance with UK laws, prioritising the safety of yourself and others on the road
- Interact with customers during equipment deliveries and collections, addressing any queries and ensuring a positive and professional experience.
- Perform thorough cleaning and testing of returned equipment
- Use of digital tools such as our M42 system to streamline operations and track deliveries
- Utilize route planning software to optimize delivery routes, minimize travel time, and maximize efficiency
- Accurately complete all necessary processes related to deliveries, collections, and technical handovers
- Undertake any mandatory and other training required to do the job role
What We’re Looking For
- Must have multi-drop delivery experience
- Hold a Category B driving license, with a strong emphasis on safe and responsible driving
- Ability to engage effectively with customers, providing clear and concise information during technical handovers.
- Ability to prioritise customer satisfaction by addressing customer inquiries, ensuring their understanding of equipment usage, and building positive relationships.
- Possess basic numeracy, IT, and literacy skills to fulfil administrative requirements.
- Familiarity with the local area to optimise routes and provide relevant information to customers.
- Display flexibility in adapting to varying job responsibilities and contribute to the overall success of the team and business.
What We Can Offer You
- Salary sacrifice pension
- Free Tool Hire
- Life Assurance cover 3x salary
- Share save scheme
- Recommend a friend scheme
- Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
- Cycle to work scheme
- Long service recognition
- My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
- Discounts on HP products
- EE mobile contract discount offers
- Health Shield (discounted premiums on health care cash plan)
- Regit Assist 24/7 accident helpline – free joining
A Little Bit About Us
ESS (Equipment, Safety, and Services) is a leading specialist company in the UK, providing safety, survey, communications, and test & measurement equipment. With over 25 years of experience, we offer a comprehensive range of equipment, support services, and training solutions.
As a potential employer, joining ESS means becoming part of a dynamic team in an exciting and rewarding work environment. We have established ourselves as a leader in the industry, delivering efficient solutions, exceptional customer support, and cutting-edge equipment.
At ESS, we value employee growth and foster collaboration. We offer opportunities for personal and professional development, recognising and celebrating the skills and dedication of our team members.
Experience a fulfilling career with ESS, where your contributions will make a meaningful impact. Join us today and be part of our mission to deliver outstanding equipment solutions and support services.
Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
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Customer Support Driver employer: Vp plc
Contact Detail:
Vp plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Driver
✨Tip Number 1
Familiarise yourself with the local area where you'll be delivering. Knowing the best routes and potential traffic hotspots can help you optimise your delivery times and impress during the interview.
✨Tip Number 2
Brush up on your customer service skills. Practice how to engage effectively with customers, as this role heavily relies on building positive relationships and addressing queries professionally.
✨Tip Number 3
Get comfortable with digital tools and software that may be used in the role, such as route planning applications. Showing familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Highlight any previous multi-drop delivery experience you have. Be ready to discuss specific examples of how you've managed deliveries efficiently and safely in the past.
We think you need these skills to ace Customer Support Driver
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Support Driver position. This will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous multi-drop delivery experience and your ability to engage with customers. Mention specific examples where you provided excellent customer service or resolved queries effectively.
Showcase Your Skills: Make sure to include your Category B driving license and any relevant IT skills. If you have experience using route planning software or digital tools, mention this as it aligns with the job's requirements.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with ESS's commitment to customer satisfaction and employee development.
How to prepare for a job interview at Vp plc
✨Know the Company
Before your interview, take some time to research ESS and its values. Understanding their commitment to customer service and employee development will help you align your answers with what they are looking for.
✨Demonstrate Your Driving Skills
Since the role requires a Category B driving license and multi-drop delivery experience, be prepared to discuss your driving history. Share specific examples of how you've prioritised safety and efficiency in your previous roles.
✨Engage with Customer Scenarios
Expect questions about how you would handle customer interactions. Think of examples where you've successfully addressed customer queries or built positive relationships, as this is crucial for the role.
✨Familiarity with Technology
The job involves using digital tools and route planning software. Be ready to talk about your experience with similar technologies and how you can leverage them to optimise delivery routes and improve efficiency.
