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For Companies At a Glance
- Tasks: As a Service Advisor, you'll manage customer communications and ensure top-notch service delivery.
- Company: Join Stoneacre, one of the UK's fastest growing motor groups, dedicated to exceptional customer care.
- Benefits: Enjoy flexible working patterns, a bonus scheme, employee discounts, and wellness programmes.
- Why this job: This role offers career progression, training opportunities, and a chance to make customers feel valued.
- Qualifications: You need at least 1 year of service advisor experience and excellent communication skills.
- Other info: Stoneacre promotes diversity and inclusivity, making it a great place to work.
The predicted salary is between 30000 - 42000 £ per year.
About The Role…
We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK\’s fastest growing motor groups.
A fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you.
As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers\’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
Do we have your interest…?
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as a Service Advisor…
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Understand and ensure all objectives are fully achieved.
About You…
- You will have exceptional customer service, striving to deliver above our customer expectations.
- Excellent communications skills, by telephone email and face to face situations.
- You will have a minimum of 1-year service advisor experience.
- Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate.
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload.
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
- Be competent in ICT, Maths and English as standard.
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- We want you to love what you do – The rest will come naturally.
“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.\”
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Service Advisor - Nissan employer: Stoneacre Motor Group
Contact Detail:
Stoneacre Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Nissan
✨Tip Number 1
Familiarise yourself with Nissan's brand values and customer service standards. Understanding what makes their customer experience unique will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience as a Service Advisor. Highlight situations where you exceeded customer expectations or effectively managed complaints, as this will demonstrate your capability in a high-pressure environment.
✨Tip Number 3
Research the latest trends in the automotive industry, particularly around customer service and technology. Being knowledgeable about current developments can set you apart and show your commitment to staying informed.
✨Tip Number 4
Network with current or former employees of Stoneacre or similar motor groups. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Service Advisor - Nissan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a fast-paced environment. Emphasise any previous roles as a service advisor and relevant skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past experiences that demonstrate your skills in communication and problem-solving.
Highlight Relevant Skills: In your application, focus on skills such as time management, attention to detail, and your ability to work under pressure. These are crucial for the Service Advisor role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Stoneacre Motor Group
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering a premium customer experience.
✨Familiarise Yourself with the Company
Research Stoneacre Motor Group and understand their values and mission. Being able to discuss how your personal values align with theirs can set you apart and show your genuine interest in the role.
✨Prepare for Technical Questions
While you may receive training, having a basic understanding of automotive service processes and systems like RTC & Kerridge/ADP will be beneficial. Brush up on relevant terminology and common practices in the industry.
✨Demonstrate Effective Communication
Since the role involves constant communication with customers and the workshop, practice clear and concise communication. You might even role-play scenarios with a friend to enhance your ability to convey information effectively.
