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- Tasks: Lead daily operations at Petco, ensuring a top-notch experience for pets and their owners.
- Company: Join Petco, a leader in pet health and wellness with over 1,500 locations across the U.S., Mexico, and Puerto Rico.
- Benefits: Enjoy a welcoming culture, career growth opportunities, and a chance to make a real difference in animal welfare.
- Why this job: Be part of a passionate team dedicated to improving lives and creating a positive impact on pets and people.
- Qualifications: Must have a high school diploma or equivalent, strong communication skills, and a love for animals.
- Other info: Flexible hours, including evenings and weekends, are required to meet store needs.
The predicted salary is between 36000 - 60000 £ per year.
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Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
- We love all pets like our own
- We’re the future of the pet industry
- We’re here to improve lives
- We drive outstanding results together
- We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
As a Solutions Leader on Duty, you’ll ensure the efficient and effective operations of the Pet Care Center to meet the needs of the guest and their pet/s. You’ll work to ensure all partners are providing each guest with the best experience possible by helping them find and purchase animals, supplies and services. You’ll work the cash register and ensure that our merchandise is properly stocked and priced, as well as assist in leading aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team.
Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
- Be a role model within our selling model and support guest interactions as needed.
- Have a strong interest in animal welfare.
- Complete and apply training programs to maintain a high level of expertise of their role.
- Coach partners around guest-centric programs such as nutrition standards, companion animal sales, seasonal promotions, and services to meet and exceed sales targets.
- Process register transactions in a way that creates a great experience for each guest.
- Supports the overall Omni Guest Experience for the Pet Care Center through execution as well as training and coaching partners to include: BOPUS, Loyalty Programs, Ship-from-store, and Endless Aisle.
- Functions as Leader on Duty for supporting for supporting Pet Care Center execution, training, communication and maintenance of company initiatives, pet care, legal compliance, policies, procedures, safety practices, and promotions.
- Supports the ongoing replenishment and brand standards in partnership with the operations team within the Pet Care Center
- Promote a positive leadership culture of teamwork, inclusion, and collaboration.
Other Essential Duties
- UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future.
- CONTRIBUTE TO A SAFE ENVIRONMENT. You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority.
- BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
- ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.
Basic Qualifications
- Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience.
- A qualified applicant will be required to demonstrate proficiency in the areas of mathematics, and above average communication skills.
- In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care.
- Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store.
Education/Skills
In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.
Supervisory Responsibility
- Ensures partners are providing quick and courteous service to all guests throughout the Pet Care Center.
- Ensures high merchandising standards are maintained throughout the Pet Care Center.
- Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations.
- In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained.
- Adhere to and promote established safety procedures for partners, guests, and pets.
Work Environment
The majority of job duties are conducted indoors, although customer carryouts and veterinarian visits will require that an employee leave the store briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from not following procedures. Ability and willingness to a flexible schedule including evenings and weekends to meet store needs.
Equal Opportunity Employer
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop
Para Traducir Esta Página Web Al Español u Otros Idiomas En Su Navegador De Internet, Haga Clic En El Botón De Traducción a La Derecha De La Barra De Direcciones De Su Navegador. Puede Encontrar Instrucciones Adicionales Aquí
https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Operations Leader employer: Petco
Contact Detail:
Petco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Leader
✨Tip Number 1
Familiarise yourself with Petco's core values and mission. When you understand their commitment to animal welfare and community, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Demonstrate your passion for animals in every interaction. Whether it's through volunteering at animal shelters or sharing your experiences with pets, showing genuine interest can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership style and how you foster teamwork. Since the role involves coaching partners and creating a collaborative culture, having specific examples ready will help illustrate your capabilities.
✨Tip Number 4
Research common challenges faced in retail operations, especially in pet care. Being able to discuss potential solutions or improvements during your interview can showcase your proactive approach and problem-solving skills.
We think you need these skills to ace Operations Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Operations Leader position at Petco. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in operations management, customer service, and animal welfare. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership abilities.
Write a Strong Cover Letter: In your cover letter, express your passion for animal welfare and how it aligns with Petco's mission. Provide specific examples of how you've contributed to team success and improved guest experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Leader role.
How to prepare for a job interview at Petco
✨Show Your Passion for Animal Welfare
During the interview, express your genuine interest in animal care and welfare. Share any relevant experiences you have with pets or in animal-related roles, as this will resonate well with Petco's core values.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with guests and team members, highlight your communication skills. Be prepared to discuss how you've effectively communicated in past roles, especially in customer service settings.
✨Familiarise Yourself with Petco's Values
Research Petco's mission and values before the interview. Be ready to discuss how your personal values align with theirs, particularly around improving lives and creating a positive environment for pets and people.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and teamwork. Think of examples from your past experiences where you successfully handled challenges or contributed to a collaborative effort, especially in a retail or pet care context.
