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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle repair processes.
- Company: Join JCT600, a leading Volkswagen Commercials dealership in Leeds.
- Benefits: Enjoy competitive salaries, flexible working, training programmes, and generous leave.
- Why this job: Be part of a supportive team focused on your growth and success.
- Qualifications: Strong communication skills and a customer-centric approach are essential.
- Other info: A driving license free from excessive penalties is required.
The predicted salary is between 24000 - 36000 £ per year.
At JCT600, our Service Advisors are essential to delivering an efficient and professional aftersales experience. You’ll be the trusted point of contact for customers throughout their vehicle servicing journey, ensuring clear communication and smooth coordination between customers and the workshop team.
Responsibilities
- Scheduling and managing vehicle service appointments and repairs.
- Advising customers on necessary maintenance and repair work clearly and accurately.
- Coordinating with workshop technicians to monitor job progress and completion.
- Ensuring all service documentation and systems are up to date and compliant.
Qualifications
- Previous experience in a service advisor or automotive customer support role (preferable).
- Strong communication and organisational skills.
- Ability to multitask and manage workload efficiently in a busy environment.
Benefits
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years).
- Family support: Enhanced paid maternity and paternity leave.
- Training & development: From foundation to advanced levels through brand partner training and JCT600 academies.
- Cycle-to-work and discounted gym schemes.
- Referral scheme up to £1,000.
How to Apply
Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly here and join our talent pool.
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Service Advisor employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's products and services. Understanding the specifics of what the dealership offers will help you engage with customers more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate how you would handle various customer interactions, which is crucial for a Service Advisor.
✨Tip Number 3
Research common customer queries and concerns related to vehicle servicing. Being prepared with answers or solutions will show your proactive approach and readiness to provide exceptional service.
✨Tip Number 4
Network with current or former employees of JCT600. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet customer needs and work under pressure.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have provided exceptional customer service in the past and how you can contribute to the team at JCT600.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at JCT600 LTD
✨Research the Company
Before your interview, take some time to learn about JCT600 and their values. Understanding their commitment to customer experience and employee development will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to interact positively with customers is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your customer-centric approach.
✨Prepare for Common Questions
Anticipate questions related to your experience with vehicle repairs, customer service scenarios, and how you handle pressure. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about their training programmes or how they measure success in the Service Advisor position to demonstrate your enthusiasm for the opportunity.
