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For Companies At a Glance
- Tasks: Provide luxurious spa treatments and ensure a top-notch guest experience.
- Company: Join the prestigious Gilpin Hotel & Lake House, part of Pride of Britain Hotels.
- Benefits: Enjoy flexible hours, employee discounts, gym membership, and free staff transport.
- Why this job: Be part of a harmonious team in a stunning environment with opportunities for growth.
- Qualifications: Previous spa experience and strong customer service skills are essential.
- Other info: Competitive salary with potential for tips and commissions on retail sales.
The predicted salary is between 25480 - 27560 £ per year.
Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
- Performs treatments in Spa Space, Jetty Spa, Guests Spa Lodges and Suites,
- Shows a good knowledge of all spa treatments and the products used in the spa, both ESPA and Pure Lakes.
- Provides all spa treatments to the highest standards and adheres to the correct treatment protocols. (In house training and ESPA training are provided.)
- Carries out a full consultation with guests and is knowledgeable about contra-indications.
- Hosts spa trails and looks after guests when using spa facilities.
- Upsells treatments to generate revenue for the spa and recommends retail products to guests to help with their individual needs and enhance their experience.
- Ensures that any special occasions for guests are recognised.
- Navigates the spa diary and creates spa reservations, responding to emails in a timely manner, sending guests confirmation emails.
- Assists the Spa Manager with daily running of the spa and reports to the Spa manager or deputy in absence of Spa Manager.
- Has excellent time management and has a good knowledge of the Gilpin Hotel and Lake House and its practices.
- Informs the Spa Manager or deputy of any low stock levels of products and consumables etc. which will impact on treatments.
- Ensures both spas are kept immaculately clean and well presented. Checking that products and consumables are topped up.
- Cleans spa facilities to correct standards as per departmental guidelines and ensures all spa laundry is taken to be washed. Clean laundry to be brought to the spa and put away neatly.
- Ensures that all guest issues are reported to the Spa Manager and on Gilpin Academy as soon as possible.
- Charges treatments and products through EPOS system and PDQ.
- Achieves retail targets set by management.
- Unpacks and stores stock on arrival.
- Ensures a detailed handover is completed each day.
- Completes the end of day banking.
- Informs the Spa manager or deputy of any health and safety risks/ issues and adheres to health & safety standards.
- Helps out other departments when required and if time allows.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is immaculately presented at all times in clean pressed uniform, with long hair tied back. Attention to personal hygiene is also extremely important.
Qualifications
- Previous experience in a similar level of establishment is preferred.
- Relevant qualifications in treatments that are offered in this particular Spa
- Face to face experience with guests is essential.
- Strong teamwork and communication skills to effectively collaborate with other teams in the business, in particular the front of house teams.
- Flexibility to work weekends and holidays, as per the demands of the business.
- Exceptional customer service skills and good listening skills
- Ability to work in a busy environment and under pressure
- Ability to work under own initiative
- Excellent organisational skills
- Strong sense of need for achievement of goals and success
- High level of motivation, determination and commitment
- To undertake additional or other duties or work as necessary to meet the needs of the business.
- Good health and a general level of fitness is required for this role.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: £12.25 to £13.25 per hours (equating to £25,480 to £27,560, pro rata)
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month, pro rata to hours worked.
Plus commission on any retail sales you make.
Hours: 40 hours per week, but part time hours available too.
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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Spa Therapist employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Familiarise yourself with the specific treatments and products used at Gilpin Hotel & Lake House, particularly ESPA and Pure Lakes. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Highlighting your ability to connect with guests will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Gilpin Hotel & Lake House if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially weekends and holidays. Emphasising your willingness to adapt to the needs of the business will show that you're a team player.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Spa Therapist position. Familiarise yourself with the treatments offered at Gilpin Hotel & Lake House and the products used, such as ESPA and Pure Lakes.
Tailor Your CV: Craft your CV to highlight relevant experience in spa treatments and customer service. Emphasise any previous roles in similar establishments and showcase your qualifications that align with the job description.
Write a Compelling Cover Letter: In your cover letter, express your passion for the spa industry and your commitment to providing exceptional customer service. Mention specific experiences that demonstrate your ability to upsell treatments and handle guest consultations effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury hospitality environment.
How to prepare for a job interview at Relais & Châteaux
✨Know Your Treatments
Familiarise yourself with the spa treatments offered at Gilpin Hotel & Lake House, especially those using ESPA and Pure Lakes products. Be prepared to discuss your experience with these treatments and how you can provide them to the highest standards.
✨Showcase Your Customer Service Skills
As a Spa Therapist, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles, and be ready to demonstrate your ability to listen to guests' needs and upsell treatments effectively.
✨Emphasise Teamwork and Communication
Highlight your teamwork and communication skills, as you'll need to collaborate with other departments. Share experiences where you've worked well in a team, particularly in high-pressure situations.
✨Dress to Impress
First impressions matter! Ensure you arrive in a clean, pressed uniform and maintain impeccable personal hygiene. This reflects your professionalism and attention to detail, which are crucial in a luxury spa environment.
