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- Tasks: Manage operations, oversee service delivery, and support client training.
- Company: Join Pharos Emergency Response Services, a respected team making a significant impact in risk management.
- Benefits: Enjoy a competitive salary, performance bonuses, health perks, and personal development vouchers.
- Why this job: Make a difference in a growing business while developing your skills in a supportive environment.
- Qualifications: Experience in risk management, health & safety, or related fields is essential.
- Other info: Office-based role in Wokingham with occasional out-of-hours support required.
The predicted salary is between 30000 - 40000 £ per year.
Operations Manager at Pharos Emergency Response Services Ltd
About you
Do you have experience of managing operations within the travel, adventure, charity, youth or education sectors? Are you seeking an opportunity to apply these skills within a unique business with a great reputation? If you are also used to planning systems and processes that will help B2B clients during complex issues and incidents, and are looking for a role where you can provide objective external advice and support in these situations, this may just be the role for you!
Although we have a good idea of the skills, experience and attributes that would suit this opportunity, we’ll be flexible in shaping the role for the right person. For example, if you also enjoy more of a client-facing role, we can certainly provide this with our wonderful customers who value the risk management advice and support of Pharos Response. Or perhaps you enjoy planning and writing reports that you know others will take notice of? Whatever your strengths, if you would like to make a difference and are looking for a new challenge, we’d be keen to talk to you. Risk management, health & safety, security and safeguarding are all areas that we specialise in, and you will already have the background that would inspire confidence in one of these disciplines.
About us
We’re a small, well-regarded team making a big impact on a rapidly increasing number of clients, helping them to prevent, prepare for and respond to incidents and issues in the UK and overseas. Our clients include exciting travel and adventure companies, major national youthwork organisations, leading independent schools, Multi Academy Trusts and other well known brands across the youth, adventure, travel and charity challenge sectors.
This is a great opportunity to join a growing business and we fully anticipate the successful candidate taking a greater role in the development and management of the overall business after they have ‘learned the ropes’.
About the job
Key responsibilities
- Overseeing the operational delivery of our range of services for clients, managing people, maintaining quality and customer satisfaction.
- Managing various internal systems including liaising with external telephony and software providers.
- Supporting in the delivery of client-facing and internal staff training.
- Responding to clients’ requests for incident advice and support.
- Coordinating a team of talented specialist consultants who provide client support following incidents and complex issues.
- Where your skills suit the task, directly providing customer-focussed risk management consultancy and advice services.
Key skills that will help you succeed in this job
- A depth of experience and training in either health & safety, safeguarding, security, adventure activity leadership, insurance or other related areas of risk management.
- Creativity to seek new ways to improve client services through systems and processes.
- Ability to prioritse tasks and use initiative to take ownership of this important function.
- Ability to write logical, professional, client ready documents.
- An eye for detail and focus on ensuring clients receive the best possible service.
- Flexibility to ‘roll up your sleeves’ and occasionally do what needs to be done , including out-of-hours client support at times.
Pay, benefits and work arrangements
- £36,000 – £40,000 per year
- Company performance bonus
- BUPA Employee Assistance Programme
- BUPA Private GP service
- Company wellbeing and personal development voucher of £500/year
- Cycle to work scheme
While some flexibility in working arrangements can be accommodated where needed, our preference is for the successful candidate to join us regularly in our lovely office in the heart of historic Wokingham, just a five-minute walk from the station. Being based in the office helps foster a strong team spirit and collaborative working environment.
- Due to the nature of our clients’ work with children and the access to confidential personal data, the successful candidate will need to maintain professional confidentiality and will be required to conduct a Disclosure and Barring Service (police screening) check.
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Operations Manager - Berkshire employer: Institute for Outdoor Learning
Contact Detail:
Institute for Outdoor Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Berkshire
✨Tip Number 1
Familiarise yourself with the specific sectors mentioned in the job description, such as travel, adventure, and education. Understanding the unique challenges and operational needs of these industries will help you demonstrate your relevant experience during discussions.
✨Tip Number 2
Network with professionals in the risk management and operational sectors. Attend industry events or join online forums to connect with others who work in similar fields. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed operations or provided consultancy in past roles. Highlighting your problem-solving skills and ability to handle complex situations will resonate well with the hiring team.
✨Tip Number 4
Show your enthusiasm for the role by researching Pharos Emergency Response Services Ltd. Understand their mission and values, and be ready to articulate how your personal values align with theirs during your conversations.
We think you need these skills to ace Operations Manager - Berkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operations within the travel, adventure, charity, youth, or education sectors. Use specific examples that demonstrate your skills in risk management and client support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs, particularly in areas like health & safety, security, and safeguarding.
Showcase Your Writing Skills: Since the role requires writing logical, professional documents, include samples of your previous reports or documentation if possible. This will demonstrate your ability to produce client-ready materials.
Highlight Flexibility and Initiative: In your application, emphasise your ability to prioritise tasks and take ownership of responsibilities. Mention any experiences where you had to adapt quickly or provide out-of-hours support.
How to prepare for a job interview at Institute for Outdoor Learning
✨Showcase Your Relevant Experience
Make sure to highlight your experience in managing operations within the travel, adventure, charity, youth, or education sectors. Be prepared to discuss specific examples of how you've successfully navigated complex issues and incidents in these areas.
✨Demonstrate Your Problem-Solving Skills
Since the role involves providing objective external advice during incidents, be ready to share instances where you've effectively solved problems or improved processes. This will show your ability to think on your feet and provide valuable support to clients.
✨Emphasise Your Communication Skills
As the position may involve client-facing roles, it's crucial to demonstrate your strong communication skills. Prepare to discuss how you've successfully trained staff or communicated with clients in previous roles, ensuring they received the best possible service.
✨Express Your Flexibility and Team Spirit
The company values a collaborative working environment, so be sure to convey your willingness to 'roll up your sleeves' and contribute wherever needed. Share examples of how you've worked well in a team and adapted to changing circumstances in past roles.
