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- Tasks: Join our team as a Service Advisor, booking services and advising customers daily.
- Company: Mercedes Benz of Tonbridge is a leading dealership with a state-of-the-art showroom.
- Benefits: Enjoy enhanced holidays, car schemes, and 24/7 health support.
- Why this job: Be part of a dynamic team focused on customer service and career development.
- Qualifications: Bring your energy, communication skills, and passion for cars to excel in this role.
- Other info: We celebrate success with annual awards and offer extensive training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
OTE
Overview
Mercedes Benz of Tonbridge
44 Hours weekly
Salary: £36,000 OTE (including £30,000 basic depending plus bonus)
Lookers Mercedes Benz of Tonbridge is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team, which consists of 5 Service Advisors, 11 Vehicle Technicians, and our enthusiastic Service Manager, Jason Hallam.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Tonbridge is the place to be.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Jason Hallam.
Responsibilities
- Booking MOTs, services, and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high volume of customers daily, as well as handling telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the service process
- Maintaining accurate customer records and updating systems with bookings and relevant information
Qualifications
You must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience every time. You will have excellent communication skills and the ability to build rapport easily, whilst being able to explain technical information clearly and concisely. Previous experience using Kerridge / ADP would be an advantage, as well as knowledge of other essential dealer systems.
You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today. A member of the Talent Acquisition Team will be in touch. For further information, please email JoshSummerside@lookers.co.uk.
Additional Benefits
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, with over 150 franchised dealerships across the UK & Ireland. We offer an industry-leading benefits package, including:
- Enhanced holidays that increase with service
- Eligibility to join our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health – free 24/7 support
- Enhanced paid maternity, paternity, and adoption leave
For some roles, a company car and additional earning potential through commission or bonus are available.
We believe in nurturing our people with manufacturer brand and management training to enhance career development. We celebrate success through our annual Lookers Excellence Awards. So, what are you waiting for?
Lookers are an equal opportunities employer. We are committed to a discrimination-free, inclusive working environment where our people can bring their whole selves to work and reach their full potential.
If your application is successful, we will conduct employment checks, including recent employment verification, address, credit history, criminal record, and driving license checks, prior to your start.
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Service Advisor employer: Taggarts Motor Group
Contact Detail:
Taggarts Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Lookers or similar automotive companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to the automotive industry. Be ready to share specific examples of how you've successfully managed customer interactions and resolved issues.
✨Tip Number 4
Showcase your communication skills by practising how to explain technical information clearly. You might even want to role-play common scenarios you could encounter as a Service Advisor to demonstrate your ability to connect with customers.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you managed customer interactions, as well as your ability to explain technical information clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples of how you've successfully handled customer queries or upsold products in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Service Advisor role, such as communication, teamwork, and the ability to work independently. If you have experience with Kerridge or ADP systems, be sure to mention it.
Show Enthusiasm: Let your personality shine through in your application. Express your enthusiasm for the automotive industry and your eagerness to contribute to the team at Mercedes Benz of Tonbridge.
How to prepare for a job interview at Taggarts Motor Group
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to deliver a first-class customer experience is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to excellent service.
✨Familiarise Yourself with the Brand
Research Mercedes-Benz and their values before the interview. Understanding their brand ethos and what sets them apart in the automotive industry will help you align your answers with their expectations and show that you're genuinely interested in the company.
✨Prepare for Technical Questions
Since the role involves explaining technical information to customers, brush up on common automotive terms and concepts. Be ready to discuss any relevant experience you have with dealer systems like Kerridge or ADP, as this could give you an edge over other candidates.
✨Demonstrate Teamwork and Initiative
The job requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate effectively with colleagues while also taking initiative when needed. This balance is key to succeeding in the role.
