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For Companies At a Glance
- Tasks: Join us as a Team Member, welcoming customers and ensuring they have a fantastic experience.
- Company: Hollywood Bowl Group is a leading family entertainment provider with over 75 centres across the UK.
- Benefits: Enjoy perks like extra pay, discounts, free game vouchers, and ongoing training opportunities.
- Why this job: Be part of a fun, dynamic team that values your contributions and offers career growth.
- Qualifications: Great customer service skills, high energy, and flexibility in working hours are essential.
- Other info: Shifts are mainly on weekends, with comprehensive training provided to set you up for success.
Are you looking for a fun and fast paced environment to work in, with great benefits?
Could you help us create lasting memories for our customers by providing outstanding customer service?
If so, then look no further!
The Why…
Join Hollywood Bowl Group as a Team Member, in return you\’ll get:
- The opportunity to earn an extra 50p per hour, paid to you every month
- Access to apprenticeship programmes and our in-house management training programmes
- Optional pension plan
- Additional days holiday with length of service up to five days
- Ongoing training and development, with the opportunity to fast track your career
- Free game vouchers every month
- 30% discount off food and drink for you and up to five friends
- 50% off food when you are working
- Access to our Team Member Support Programme which includes counselling support, life coaching, computerised cognitive behaviour therapy and Mental Health First Aiders.
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
- Opportunity to join our healthcare cash plan
The What…
As a Team Member for Hollywood Bowl Group, you will be at the very centre of the customer’s journey!
No two shifts are the same, you may be welcoming customers at reception, hosting parties on the lanes or serving food & drink from our bar and diner. Your professional and engaging customer service, along with your high energy and infectious enthusiasm will ensure our customers have an enjoyable, excellent value-for-money experience with every visit.
Within our fast-paced, dynamic world, Team Members are trained across all key areas of the centre, so you\’ll be able to provide support and add value at every stage of the customer journey. You may be required to work in the Kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open seven days a week, from 9am to midnight. This role is based on working during the weekend (Friday – Sunday).
Within the leisure industry, our busiest times are evenings, weekends, and public school holidays, which tends to be when we require availability from Team Member applicants.
Here is an overview of the typical shift patterns we have in centre, from Friday to Sunday.
- Weekend AM shifts are typically 09.00 – 18.00
- Weekend PM shifts are typically 16.00 – 01.00
*Opening times and shift patterns will vary from centre to centre, your centre opening hours can be found online, and shift patterns will be confirmed at interview. Team Members under the age of 18 may be expected to work up until midnight, but no later.
You will be given a thorough induction and ongoing training and development to set you up for success, as well as ongoing development and career opportunities, including access to apprenticeship programmes and our in-house management training programmes, should you wish to take the next step in your career.
To be a successful Team Member, we’ll want to see:
- Great customer service, with the ability to communicate at all levels
- High energy and the ability to work in a fast-paced environment
- A friendly, supportive and helpful team player
- Flexibility with working hours and shift patterns
- Basic literacy and numeracy skills
The Who…
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Putt & Play and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
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Team Member - Weekend employer: Hollywood Bowl
Contact Detail:
Hollywood Bowl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Member - Weekend
✨Tip Number 1
Familiarise yourself with the Hollywood Bowl Group's values and mission. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is all about creating memorable experiences for customers, be ready to share specific examples of how you've provided excellent service in previous jobs.
✨Tip Number 3
Be prepared to demonstrate your energy and enthusiasm during the interview. This role requires a high-energy approach, so showing your passion for working in a fun, fast-paced environment can set you apart from other candidates.
✨Tip Number 4
Flexibility is key! Make sure to express your willingness to work various shifts, especially during busy times like weekends and holidays. This shows that you're committed to meeting the needs of the business.
We think you need these skills to ace Team Member - Weekend
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required high energy and teamwork. Use specific examples to demonstrate how you've excelled in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Hollywood Bowl Group and how your skills align with their values of providing outstanding customer service.
Showcase Flexibility: Emphasise your availability for weekend shifts and your willingness to adapt to varying hours. This is crucial for a role that requires working during busy times like evenings and weekends.
Highlight Teamwork Skills: Since the role involves being a supportive team player, include examples of how you've successfully worked in teams before. Mention any experiences where you contributed to a positive team environment or helped colleagues.
How to prepare for a job interview at Hollywood Bowl
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the company during the interview. Hollywood Bowl Group thrives on high energy and enthusiasm, so let your personality shine through!
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively and handle various situations with a friendly approach.
✨Be Flexible and Adaptable
Since the role requires working varied shifts, be ready to discuss your availability and willingness to adapt to different roles within the centre. Show that you can thrive in a fast-paced environment.
✨Research the Company Culture
Familiarise yourself with Hollywood Bowl Group's values and mission. Understanding their commitment to diversity and inclusion will help you align your answers with what they are looking for in a Team Member.
