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- Tasks: Be the friendly face of our company, ensuring safety and exceptional service.
- Company: Join Ward Security, a leading provider of security solutions across the UK.
- Benefits: Enjoy perks like SIA licensing support, gym discounts, and a company pension scheme.
- Why this job: This role offers growth opportunities in a supportive, inclusive environment with a focus on wellbeing.
- Qualifications: Must have a valid SIA licence and excellent customer service skills.
- Other info: Work Monday to Friday, 07:00 - 19:00, in a dynamic London location.
Are you a confident, customer-focused individual with a keen eye for detail and a commitment to safety? We are looking for a professional and approachable Front of House Officer to be the first point of contact at our site, providing a warm welcome while ensuring the security and smooth operation of the premises.
The successful candidate will be responsible for providing exceptional customer service, ensuring a clean and professional environment, and maintaining a high level of security. You will possess a robust background in the security sector, demonstrate proficiency in IT systems, excel in multitasking, and maintain a professional and polished demeanour alongside excellent personal presentation.
Excellent communication skills are essential. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors as and when necessary.
Role: Front of House Officer
Pay Rate: £15.40 per hour
Shift Pattern: Monday to Friday 07:00 – 19:00
Location: WC2B London
Role Requirements: SIA License
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Must have:
- Valid SIA licence
- Good customer service and communication skills
- Proven work experience as a Front of House Officer(min 1year)
- Excellent customer service and communication skills
- Professional attitude and appearance
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Surveillance skills and detail orientation
- 5-year checkable work history
- IT literate- Ability to operate detecting systems and emergency equipment
Main Duties:
- Act as a point of contact and information center to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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Front of House Officer - London, WC2B employer: Ward Security Limited
Contact Detail:
Ward Security Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer - London, WC2B
✨Tip Number 1
Familiarise yourself with the specific duties of a Front of House Officer. Understanding the nuances of customer service, security protocols, and emergency response will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your communication skills by engaging in conversations with friends or family about your experiences in customer service. Practising clear and concise communication can help you articulate your thoughts better in interviews.
✨Tip Number 3
Research Ward Security and their values. Being able to discuss how your personal values align with theirs during the interview can set you apart as a candidate who truly understands the company culture.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you successfully handled emergencies or conflicts, as this will demonstrate your ability to think on your feet.
We think you need these skills to ace Front of House Officer - London, WC2B
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and security. Emphasise your SIA licence, communication skills, and any previous roles that demonstrate your ability to handle emergencies and maintain a professional environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've provided exceptional customer service in the past and how you can contribute to maintaining a safe and welcoming environment.
Highlight Key Skills: In your application, clearly outline your key skills such as multitasking, IT proficiency, and attention to detail. Use bullet points to make these stand out, ensuring they align with the job requirements listed in the description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Ward Security Limited
✨Showcase Your Customer Service Skills
As a Front of House Officer, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues to demonstrate your ability to provide a warm welcome and maintain professionalism.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail, especially when it comes to security checks and maintaining a clean environment. Be ready to discuss how you've ensured safety and cleanliness in previous roles, and highlight any specific procedures you followed.
✨Prepare for Emergency Scenarios
You may be asked how you would respond to emergencies or conflicts. Think through potential scenarios and articulate your approach to handling them calmly and effectively, showcasing your ability to think on your feet.
✨Exhibit Professionalism and Presentation
First impressions matter, especially in a front-facing role. Dress appropriately and maintain a polished appearance for the interview. Additionally, practice clear and concise communication to reflect the professional demeanour expected in this position.
