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For Companies At a Glance
- Tasks: Provide personalised support to guests, manage schedules, and ensure seamless communication.
- Company: Join Escapade Silverstone, a leader in luxury lifestyle hospitality inspired by motorsport.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be part of a passionate team creating unforgettable experiences for high-profile guests.
- Qualifications: Strong communication skills and a positive guest service style are essential; experience in hospitality is a plus.
- Other info: A full clean UK driving licence is desirable; additional languages are a bonus.
The predicted salary is between 24000 - 36000 £ per year.
Lifestyle Receptionist – Full Time
Department: Escapade – Front of House
Employment Type: Permanent – Full Time
Location: Silverstone
Reporting To: Guest Experience Manager
Description
Key Relationships
- Residence Owners
- Escapade Silverstone Guests
- Escapade Silverstone Management and Staff
Key Responsibilities
- Personal Concierge Services: Support as the point of contact for all personal and lifestyle-related requests. Support the team with travel arrangements. Support with the creation of personalised experiences for our guests with expert knowledge and understanding of Silverstone and the surrounding areas. Act as a liaison between guests and hotel staff to ensure seamless communication and service delivery.
- Time and Schedule Management: Maintain and support the concierge team with a well-organised schedule, ensuring all appointments and commitments are met. Anticipate potential scheduling conflicts and proactively resolve them. Handle personal and professional correspondence seamlessly and efficiently.
- Problem Solving: Handle unexpected situations and challenges that may arise during a guest’s stay. Offer suitable solutions and assistance to ensure guest satisfaction.
- Communication and coordination: Liaise with various departments, including housekeeping, front desk, restaurant, and security to ensure smooth operations and seamless guest experiences.
- Knowledge of local area: Stay updated on local events, festivals, exhibitions, and other happenings to provide guests with accurate and relevant information. Maintain a comprehensive database of local attractions, services and contacts.
- Travel and Security Coordination: Collaborate with security and concierge personnel to ensure the safety and privacy of the client during travel and public appearances. Coordinate the wider team to ensure security and safety is up to standard for guests and staff.
- Sustainability: To promote, implement and act with the sustainability initiatives as directed by Escapade, Silverstone
Performance Responsibilities
Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.
Our vision – To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure
Our brand pillars – We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.
- Detailed objectives will be set through the Personal Development Review (PDR) process
Skills, Knowledge and Expertise
- Experience in a 4-star or 5-star hotel or any other lifestyle/distinctive brand is desirable but not required
- A strong, yet positive guest service style
- Organised and ability to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Maintains impeccable personal grooming standards while radiating an aura of elegance and refinement
- Full clean UK driving licence is desirable
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Lifestyle Receptionist - Full Time employer: Silverstone Circuits Limited
Contact Detail:
Silverstone Circuits Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Receptionist - Full Time
✨Tip Number 1
Familiarise yourself with the local area around Silverstone. Knowing the best restaurants, attractions, and events will help you stand out as a candidate who can provide personalised recommendations to guests.
✨Tip Number 2
Practice your communication skills by engaging in conversations with diverse individuals. This will prepare you for the high-profile guests you'll be interacting with and demonstrate your ability to connect with people from various backgrounds.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of scenarios where you might need to handle unexpected situations. Prepare examples of how you've successfully resolved issues in the past, as this will highlight your readiness for the role.
✨Tip Number 4
Emphasise your organisational skills by discussing any experience you have managing schedules or coordinating events. Being able to demonstrate your ability to keep things running smoothly will be crucial for this position.
We think you need these skills to ace Lifestyle Receptionist - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service, especially in high-end environments. Emphasise skills like organisation, communication, and problem-solving that align with the role of a Lifestyle Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past roles where you successfully managed guest requests or resolved issues, demonstrating your ability to anticipate needs.
Highlight Local Knowledge: Since the role requires knowledge of local events and attractions, mention any familiarity you have with Silverstone or similar areas. This shows your readiness to provide personalised recommendations to guests.
Showcase Your Interpersonal Skills: In your application, highlight your strong interpersonal skills and ability to work both independently and as part of a team. Use examples that illustrate how you've effectively communicated with diverse groups or handled challenging situations.
How to prepare for a job interview at Silverstone Circuits Limited
✨Showcase Your Organisational Skills
As a Lifestyle Receptionist, being organised is key. Prepare examples from your past experiences where you successfully managed schedules or handled multiple tasks simultaneously. This will demonstrate your ability to keep everything running smoothly.
✨Demonstrate Excellent Communication
Communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively liaised with different departments or resolved guest issues in previous positions.
✨Research the Local Area
Familiarise yourself with Silverstone and its attractions. Being knowledgeable about local events and services will show your commitment to providing personalised experiences for guests. Mention specific places or events during the interview to impress your interviewers.
✨Emphasise Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet and resolve unexpected challenges. Highlight your proactive approach to problem-solving, as this is essential for ensuring guest satisfaction in a high-pressure environment.
