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For Companies At a Glance
- Tasks: Welcome customers, manage inquiries, and ensure a tidy reception area.
- Company: Johnsons Cars is a leading independent dealership network in the UK, representing 17 car brands.
- Benefits: Enjoy birthday leave, staff discounts, a pension scheme, and access to dental services.
- Why this job: Join a dynamic team focused on exceptional customer service and personal growth opportunities.
- Qualifications: Confident communicator with Microsoft Office experience; driving licence preferred.
- Other info: Part-time role with 27 hours per week, offering industry-leading training.
The predicted salary is between 20000 - 28000 £ per year.
The Vacancy
Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we\’re not just selling cars; we\’re creating exceptional experiences for our customers.
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda.
Now, we want you to be a part of our journey as a Receptionist at our Volkswagen Dealership in Solihull..
Working pattern will be Monday, Thursday and Friday 8am to 6pm 27 hours per week.
Please note this role is NMW dependant on age.
Why Johnsons Cars?
Benefits
We pride ourselves on maintaining the highest standards of professionalism and integrity. At Johnsons Cars, we are more than just a workplace; we are a team. We value our employees and offer a host of benefits that set us apart from the rest:
- Birthday Leave: We know family time is important to our people, so on your birthday you get an extra paid day off to celebrate with your nearest and dearest.
- Company Pension Scheme: You will be entered into our Company Pension Scheme to help you plan for your future.
- Staff Discounts: Enjoy discounts on all 17 of our iconic brands for vehicle sales, servicing, parts and labour.
- More Discounts: Access to our benefits platform where you can take advantage of a host of different discounts from fitness gadgets to your weekly loaf.
- Dentist on Demand: Your health is important to us, and that includes your dental health. All employees have access to on-demand dental services.
- Optional Benefits: We offer a range of optional benefits, including healthcare cash plans.
Role And Responsibilities
- Give a professional and warm welcome to every customer as soon as they walk through the door.
- Strive for exceptional service by understanding each customer’s needs and providing a seamless experience, offering assistance and refreshments whenever needed.
- A high standard of organisation and attention to detail, ensuring customer-facing areas are kept clean and tidy at all times and meeting rooms are replenished with food and beverages as required.
- Handle any customer complaints with empathy and professionalism.
The Ideal Candidate Will
- Be confident in communicating with customers
- Have previous experience working with Microsoft office 356 (or similar)
- Be confident in answering the phone and making phone calls
- Ideally hold a valid UK driving licence.
What We Offer
Joining our team means you\’ll be part of a dynamic and rewarding environment. You can expect:
- 31 days paid annual leave, increasing to 33 with longevity of service (pro-rata)
- Industry-leading product and manufacturer training to support your growth and success.
- For those who want to progress and show potential we have an internal training academy and partnership with some of the best Automotive Management trainers to give you the skills needed to elevate your career.
The Company
Welcome to Johnsons Cars, we are one of the UKs biggest independent dealer groups with a nationwide presence spanning 58 sites across the country. Proudly representing 17 esteemed brands, we are dedicated to delivering exceptional service to our valued customers.
As well as our dealership network we also have a number of vehicle parts operations as well as our Fleet Services business. As an employer we embody a culture of continuous growth and success. by joining Johnsons cars you\’ll become part of a team that thrives of delivering exceptional service to our customers whilst providing a platform for your personal and professional growth. At Johnsons your career is as important as the outstanding service we provide to our customers.
The Benefits
Benefit 1
Benefit 2
Benefit 3
Benefit 4
The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
Life Assurance
Company Pension Scheme
Birthday Leave
Enhanced Holiday entitlement
Staff Discounts
Johnsons Benefits Platform
Documents #J-18808-Ljbffr
Receptionist - Volkswagen employer: Johnsons Cars Ltd
Contact Detail:
Johnsons Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Volkswagen
✨Tip Number 1
Familiarise yourself with Johnsons Cars and their values. Understanding their commitment to exceptional customer service and teamwork will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer-facing context. Being confident and warm when interacting with customers is crucial for a Receptionist role.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly if you have experience with Office 365. Being proficient in these tools will demonstrate your readiness for the administrative aspects of the job.
✨Tip Number 4
Consider visiting the Volkswagen dealership in Solihull before your interview. This will give you a feel for the environment and allow you to mention specific observations during your conversation.
We think you need these skills to ace Receptionist - Volkswagen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise skills like communication, organisation, and attention to detail, which are crucial for a Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the automotive industry and your desire to work at Johnsons Cars. Mention specific reasons why you want to join their team and how your skills align with their values.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office 365 and any other relevant software. If you have experience handling customer complaints or providing exceptional service, be sure to include those examples.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Receptionist.
How to prepare for a job interview at Johnsons Cars Ltd
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide exceptional customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, focusing on your warm and professional approach.
✨Familiarise Yourself with Volkswagen
Research Volkswagen and Johnsons Cars to understand their values and services. Being knowledgeable about the brand will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Practice Your Communication Skills
Since the role requires confident communication, practice answering common interview questions out loud. This will help you articulate your thoughts clearly and show that you're comfortable speaking with customers over the phone and in person.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as customer complaints. Think of scenarios where you've resolved issues effectively, showcasing your empathy and professionalism.
