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- Tasks: Manage customer payments and generate new leads while promoting our services.
- Company: Join Mutual, a family-run finance company with over 100 years of experience.
- Benefits: Enjoy flexible hours, performance-related bonuses, and the chance to work independently.
- Why this job: Make a real impact by helping customers manage their finances and build lasting relationships.
- Qualifications: No experience needed; just a driving licence and a passion for people.
- Other info: This role offers the freedom of running your own small business.
Customer Representative / Credit agent
- Permanent flexible hours
- Pay: £14.50 per hour with additional performance related bonuses
- Hours: 25 hours per week
- Location: Mansfield (Field Based)
Permanent employedfield-based role managing a Home Collected consumer credit. Mutual are looking for candidates with good people skills who are hardworking, proactive and self-motivated. No previous experience required, must be able to drive and have access to a car.
As you develop within the role, you\’ll come to view the job as running your own small business.
Disclaimer –Successful applicants:
- Must have the right to work in the UK
- Must have a driving license
Role: (Customer Representative)
Mutual have a vacancy for a customer representative servicing existing accounts, obtaining loan and retail orders and generating new leads. Our business is home collected consumer credit.
Our Company:
Mutual have been in consumer finance for over 100 years serving thousands of customers over many generations. We are a family company with strong values and traditions.
Duties and Responsibilities of a Customer Representative:
- Managing customer\’s payments
- Promote the business and the products
- Generate new leads
- Help customers experiencing difficulties
Skills/Requirements:
- Driving licence holder with access to a car
- Good one to one communication skills
- Self-motivated
- Good planning and organisation skills
- Ability to get on well with people and build relationships
Rewards of a Customer Representative:
- Performance pay means you\’re rewarded for the effort you put in
- Independent working hours as the job is not 9 – 5
- Meeting new people and social interaction with customers
- Helping people manage their finances when they are in need
No previous experience required, home credit agents welcome to apply.
To apply for this Customer Representative position please click on the \”Apply Now\” button.
Customer Representative in Mansfield, Nottinghamshire employer: Mutual Clothing & Supply Company Ltd
Contact Detail:
Mutual Clothing & Supply Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Mansfield, Nottinghamshire
✨Tip Number 1
Familiarise yourself with the consumer credit industry, especially home collected credit. Understanding how it works and the challenges customers face will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your people skills in conversations. Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with others in previous roles or situations.
✨Tip Number 3
Prepare to discuss your self-motivation and planning skills. Think of instances where you've managed your time effectively or taken initiative, as these qualities are crucial for a field-based role.
✨Tip Number 4
Since driving is essential for this position, ensure your vehicle is in good condition and be ready to discuss your driving experience. This shows you're prepared for the practical aspects of the job.
We think you need these skills to ace Customer Representative in Mansfield, Nottinghamshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills such as communication, self-motivation, and planning. Emphasise any experience that showcases your ability to build relationships and manage customer interactions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are interested in working for Mutual and how your skills align with their values and the responsibilities of the Customer Representative position.
Highlight Your Driving Experience: Since a driving licence and access to a car are essential for this role, make sure to clearly state your driving qualifications in your application. This will demonstrate your readiness for the field-based nature of the job.
Showcase Your People Skills: Provide examples in your application that illustrate your good people skills. Whether through previous jobs, volunteer work, or personal experiences, showing how you connect with others will strengthen your application.
How to prepare for a job interview at Mutual Clothing & Supply Company Ltd
✨Showcase Your People Skills
As a Customer Representative, strong communication skills are essential. Be prepared to share examples of how you've effectively interacted with customers or resolved conflicts in the past. This will demonstrate your ability to build relationships and manage customer needs.
✨Demonstrate Proactivity
The role requires a self-motivated individual. During the interview, highlight instances where you've taken initiative, whether in previous jobs or personal projects. This shows that you can work independently and manage your own 'business' effectively.
✨Emphasise Your Organisational Skills
Since you'll be managing customer payments and generating leads, it's crucial to convey your planning and organisational abilities. Discuss any tools or methods you use to stay organised, as this will reassure the interviewer of your capability to handle the responsibilities of the role.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as helping a customer in financial difficulty. Think through potential scenarios and prepare thoughtful responses that reflect your problem-solving skills and empathy towards customers.
