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- Tasks: Join our team as a Dispensing Assistant, processing prescriptions and supporting patient care.
- Company: Harptree and Cameley Surgeries serve 6800 patients with a dedicated healthcare team.
- Benefits: Flexible hours, supportive team environment, and opportunities for professional development.
- Why this job: Make a real impact in patient care while working in a friendly, collaborative atmosphere.
- Qualifications: GCSE level education, strong communication skills, and a passion for helping others.
- Other info: Maternity cover position with potential for future opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Harptree Surgery
Job summary
Harptree and Cameley Surgeries have an opportunity for a Dispensary Assistant to join our team, on a part-time or full-time basis to cover a maternity position. You will be part of a team that prides itself on providing exemplary service to our patients and colleagues at all times.
Applicants should be friendly, compassionate and have excellent attention to detail skills as well as a highly professional customer service manner.
Main duties of the job
To be responsible for the processing of prescriptions in accordance with practice policy and extant legislation. The role holder will be responsible for handing out medications, dealing with queries and handling payments as well as handling medication stock in accordance with practice policy and extant legislation. In addition, the post-holder will be required to support the Lead Dispenser and wider team in ensuring a high-level of service is delivered at all times, whilst supporting the multi-disciplinary team in line with the strategic objectives of the practice.
About us
Harptree and Cameley Surgeries serve a population of approx. 6800 patients, with a team consisting of doctors, nurses, healthcare assistants, a social prescriber/care co-ordinator, pharmacist, pharmacy technician, dispensers, receptionists and administrators.
We pride ourselves on the service we deliver to our patients, this is supported by the excellent Friends and Family feedback that we receive each month. The dispensary team is led by our Lead Dispenser. Regular team meetings allow for the sharing of new ideas and development of new processes that will improve the patient journey throughout the Surgery.
Job description
Job responsibilities
The following are the core responsibilities of the Dispensing Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
- Dispensing medicines to the entitled population safely and accurately
- Collecting prescription charges in accordance with dispensary protocol
- Maintaining stock levels within the dispensary, liaising with the dispensary manager to facilitate reordering
- Receiving and storing supplies in accordance with current policy, ensuring the cold chain is maintained where applicable
- Safe disposal of returned and / or out of date medicines
- Ensuring all repeat prescriptions are processed within a timely manner and the surgery agreed timeframe
- Providing patients with advice regarding all prescription matters
- Process prescription requests via email, phone, face-to-face and online
- Assisting the Lead Dispenser in the preparation of monthly returns
- Maintaining a clean and safe working environment at all times
- Maintaining accurate records at all times, read coding entries appropriately
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Effective time management (planning & organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Ability to follow clinical policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Able to communicate effectively and understand the needs of the patient
- Effectively utilises resources
- Punctual and committed to supporting the team effort
Desirable
- Customer service qualification (NVQ) or equivalent
- Competent in the use of Office and Outlook
- SystmOne user skills
- Experience of working in a dispensary/pharmacyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit theUK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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Dispensing Assistant (Maternity Cover) employer: Hawthorn Medical Centre
Contact Detail:
Hawthorn Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Assistant (Maternity Cover)
✨Tip Number 1
Familiarise yourself with the specific duties of a Dispensing Assistant, especially those related to processing prescriptions and handling medications. Understanding these responsibilities will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with the team or during networking events. Since the role requires excellent communication and a professional manner, showcasing your ability to interact positively with patients can set you apart.
✨Tip Number 3
If possible, gain some experience in a pharmacy or dispensary setting before applying. This hands-on experience will not only boost your confidence but also provide you with practical examples to discuss during interviews.
✨Tip Number 4
Connect with current or former employees of Harptree Surgery on platforms like LinkedIn. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Dispensing Assistant (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Dispensing Assistant. Emphasise your customer service experience, attention to detail, and any previous work in a dispensary or pharmacy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exemplary service to patients. Mention specific examples of how you've demonstrated compassion and professionalism in past roles.
Highlight Relevant Qualifications: If you have any qualifications related to customer service or pharmacy, be sure to mention them. Even if they are not essential, they can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hawthorn Medical Centre
✨Show Your Compassion
As a Dispensing Assistant, you'll be dealing with patients regularly. Make sure to express your friendly and compassionate nature during the interview. Share examples of how you've helped others in previous roles or situations.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail, especially when processing prescriptions. Be prepared to discuss how you ensure accuracy in your work and provide specific instances where your attention to detail made a difference.
✨Highlight Your Customer Service Skills
Since the job involves interacting with the public, emphasise your customer service experience. Talk about how you handle queries and complaints, and give examples of how you've provided exemplary service in the past.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as dealing with a distressed patient or managing a busy dispensary. Think through potential scenarios and how you would respond effectively while maintaining professionalism.
