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- Tasks: Manage customer accounts, resolve technical issues, and ensure product quality and safety.
- Company: Join a dynamic agri-food company focused on innovation and quality.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a team that promotes food safety and ethical practices while making a real impact.
- Qualifications: Experience in a customer-facing technical role in the food industry; degree in Food or related field.
- Other info: Passion for food and knowledge of the Vegan industry is a plus!
The predicted salary is between 36000 - 60000 £ per year.
Vickerstock are excited to be working in partnership with our dynamic agri-food client in their search for a Technical Account Manager for their site based in Dungannon. Reporting to the Technical Manager, the successful Technical Account Manager you will oversee the Technical Customer Account base, with responsibility for safety and quality matters, relevant systems policies. What your day to day will look like: Resolve customer technical issues, manage expectations, and ensure satisfaction while maintaining strong relationships with key stakeholders. Oversee timely and accurate product delivery, ensuring compliance with customer requirements, specifications, and food safety standards. Track account metrics, conduct gap analysis, and manage customer-facing systems (e.g., specifications, sensory assessments). Collaborate with internal teams on cultural, ethical, and food safety matters, promoting industry best practices and new technologies. Handle customer complaints, ensure GMP and health/safety compliance, complete records, and support senior management with additional duties. What you will need to succeed: Experience working in a related customer facing technical role within the food industry Degree or equivalent in Food or a related discipline Strong interpersonal and communication skills High level of motivation Knowledge of Vegan industry would be advantageous Get in touch: Sound like the career move you've been after and would like to hear more, pick up the phone to Anna now on T , or send an updated CV – in Word format – via the link on the page (or email). If this opportunity doesn't quite get the taste buds flowing but like me you are passionate about food, let's get a chat and see how I can help grow your career. PLEASE VISIT OUR WEBSITE FOR A FULL LIST OF OUR CURRENT VACANCIES. Skills: technical account customer facing npd quality food safety
Technical Account Manager employer: Vickerstock
Contact Detail:
Vickerstock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Make sure to familiarize yourself with the latest trends and technologies in the food industry, especially those related to vegan products. This knowledge will not only help you stand out but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the agri-food sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the challenges they face, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlight your problem-solving skills and ability to manage customer expectations effectively.
✨Tip Number 4
Research the company’s values and culture. Understanding their approach to food safety and quality will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Account Manager in the agri-food sector. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customize your CV to emphasize your experience in customer-facing technical roles within the food industry. Include specific examples of how you've resolved technical issues and managed customer expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong interpersonal and communication skills. Mention your motivation for applying and any knowledge you have about the vegan industry, as this could be advantageous.
Follow Application Instructions: Ensure you submit your application in the required format (Word document) and through the specified link on the website. Double-check for any additional documents that may be needed.
How to prepare for a job interview at Vickerstock
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in a customer-facing technical role within the food industry. Be prepared to discuss specific examples of how you've resolved technical issues and ensured compliance with food safety standards.
✨Demonstrate Strong Interpersonal Skills
Since this role involves managing relationships with key stakeholders, emphasize your strong communication skills. Share instances where you've successfully managed customer expectations and maintained satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle customer complaints or ensure compliance with GMP and health/safety regulations in various scenarios.
✨Familiarize Yourself with Industry Trends
Stay updated on the latest trends in the agri-food sector, especially regarding vegan products. Being knowledgeable about industry best practices and new technologies will demonstrate your commitment and passion for the field.
