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- Tasks: Support Meta partners by resolving operational issues and enhancing their experience.
- Company: Join a dynamic team at Meta, a leader in social media and technology.
- Benefits: Enjoy remote work flexibility and competitive pay of £35.10 per hour.
- Why this job: Make a real impact while working in a fast-paced, collaborative environment.
- Qualifications: 2+ years in operations or customer support; strong problem-solving skills required.
- Other info: Work Monday to Friday, 9am-6pm, with occasional flexible hours for global collaboration.
Premier Partner Experience Operational Support
Location: Remote Mon-Fri
Length: ASAP – 01/07/2026
Rate: 35.10 per hour
Hours: 9am-6pm (40 hours)
Job Description:
The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting Meta partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms. To be considered for this role, candidates will be self-motivated, organized, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment. This role is work from home (WFH) and based in the UK. The standard working schedule for this role will be from Monday – Friday from 9am – 6pm local hours.
Responsibilities:
- Provide our partners with delightful, high touch and effective support experience, and act as the primary Operations point of contact
- Respond to inbound partner inquiries about product features, bugs, etc.
- Troubleshoot complex issues and translate pain points to effectively resolve issues
- Spot trends in partner issues and communicate feedback to cross-functional teams
- Operationalize processes to improve partner experience
Minimum qualifications:
- 2+ years of experience in operations, customer support, technical support, or account/partner management
- Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
- Experience using Excel and/or basic data & insights tools
- Adept at navigating complex and ambiguous situations
- Proactiveness, adaptability, learning mindset
- Fluency in English in a business environment
- As part of a global team, candidates may occasionally need to hold meetings outside of the traditional working hours to drive cross-regional collaboration. In such cases, the worker will be able to adjust their schedule to start earlier/later to maintain the standard 8 hours of work daily.
Preferred qualifications:
- Minimum 2 years’ experience in video content operations, broadcast operations, entertainment, or similar fields.
- Understanding of the Live broadcast environment (i.e., production, switching and routing knowledge, network monitoring and troubleshooting, etc.)
Top 3 non-negotiable skills:
- Troubleshooting / Problem-solving
- Experience in teams with fast-moving/changing environment
- Communication skills – partnering with internal stakeholders (business English/adaptable to who they are communicating)
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63644 – Premier Partner Experience Operational Support employer: Career Moves Group
Contact Detail:
Career Moves Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 63644 – Premier Partner Experience Operational Support
✨Tip Number 1
Familiarise yourself with Meta's partner programmes and products. Understanding the specific features and common issues faced by partners will help you provide effective support and demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a fast-paced environment. Practising how to quickly identify and resolve complex issues will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 3
Enhance your communication skills by engaging in conversations with diverse groups. Being able to adapt your communication style to different stakeholders is crucial for this role, so practice articulating technical information clearly and concisely.
✨Tip Number 4
Stay updated on trends in the video content and broadcast operations industry. This knowledge will not only help you understand the context of partner inquiries but also position you as a knowledgeable candidate who can contribute valuable insights.
We think you need these skills to ace 63644 – Premier Partner Experience Operational Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, customer support, or partner management. Use specific examples that demonstrate your troubleshooting skills and adaptability in fast-paced environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience with complex issue resolution and your proactive approach to problem-solving.
Showcase Relevant Skills: Emphasise your expertise in using tools like Excel and any data insights tools you are familiar with. Highlight your communication skills and ability to work collaboratively with internal stakeholders, as these are crucial for the role.
Prepare for Potential Interviews: Anticipate questions related to your experience in handling operational issues and your approach to troubleshooting. Be ready to discuss specific examples of how you've successfully navigated ambiguity and adapted to changes in previous roles.
How to prepare for a job interview at Career Moves Group
✨Showcase Your Problem-Solving Skills
Since the role requires troubleshooting complex issues, be prepared to discuss specific examples of how you've successfully resolved operational challenges in the past. Highlight your thought process and the steps you took to reach a solution.
✨Demonstrate Adaptability
This position involves navigating ambiguity and adapting to changes. Share experiences where you've had to adjust quickly to new information or shifting priorities, showcasing your flexibility and proactive mindset.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical issues or collaborating with internal stakeholders. Tailor your language to suit your audience.
✨Familiarise Yourself with Partner Programs
Research the partner programs and products related to the role. Understanding the context of the support you'll be providing will help you answer questions more effectively and demonstrate your genuine interest in the position.
