At a Glance
- Tasks: Become a qualified Customer Delivery Technician, delivering and installing products at customers' homes.
- Company: Join John Lewis, the UK's largest employee-owned business, known for quality and service.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive training programme.
- Why this job: Be part of a team that values kindness, respect, and personal growth while making customers happy.
- Qualifications: Must have a UK B-Category driving licence and experience in customer service.
- Other info: Heavy lifting involved; apply early as roles may close quickly due to high demand.
The predicted salary is between 25800 - 29100 £ per year.
About the roleAs a Driver Trainee Technician, you will be supported through our 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
Once you\’re fully trained, you\’ll have the unique opportunity of bringing our distinctive John Lewis service right to our customers\’ door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew.
At a glance:
Roles Available: Customer Delivery Hub Driver, Driver Trainee
Position: Permanent
Location: Avonmouth CDH (Bristol)
Salary: Please note the expected starting rates for a Customer Delivery Hub Driver Trainee, Technician will be £31,020 (Annual).
Due to the nature of these roles, we require all applicants to be over 18 to apply.
Driver Trainee to Technician, Key Responsibilities:
As a Driver Trainee Technician, you will be supported through our 90-day Customer Delivery Driver trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.
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Being an ambassador for the John Lewis brand with great customer service is your number one priority.
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Assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
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Show great respect and courtesy for the customer\’s home, and handle unexpected situations to find the best possible solution for your customers.
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Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
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Keeping up to date with new products and technologies to perform your role at your best.
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Maintaining a safe working environment.
Upon completion of both C1 acquisition and Technician training by meeting all relevant criteria of the programme, your salary will increase to £34,353 (Annual). It is important to note that the completion of the 90-day programme will be based on the individual’s input into the programme and may vary based on training needs.
Please note this role involves heavy lifting: You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.
Essential skills/experience you\’ll need
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UK B-Category manual driving licence with no more than 6 points.
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Previous experience in a customer-facing role.
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Have great verbal communication skills both over the phone and face-to-face.
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Good understanding of technology and an interest in installation.
Desirable skills/experience you may have
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Prior experience in installation and customer delivery services.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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Customer Delivery Hub, Driver Trainee Technician employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Hub, Driver Trainee Technician
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and quality will help you demonstrate your alignment with their ethos during any discussions or interviews.
✨Tip Number 2
Highlight any previous experience in customer-facing roles, especially those involving delivery or installation. Be ready to share specific examples of how you provided excellent service or resolved issues for customers.
✨Tip Number 3
Prepare to discuss your driving experience and any relevant qualifications. Since a C1 driving licence is essential, showing your commitment to obtaining this qualification can set you apart from other candidates.
✨Tip Number 4
Demonstrate your interest in technology and installation by researching common products that you might be delivering. Being knowledgeable about these items can help you engage more effectively with customers and show your enthusiasm for the role.
We think you need these skills to ace Customer Delivery Hub, Driver Trainee Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Driver Trainee Technician. Familiarise yourself with the key tasks such as customer service, product installation, and the importance of maintaining a safe working environment.
Tailor Your CV: Highlight any relevant experience in customer-facing roles or installation services. Emphasise your communication skills and any technical knowledge you have, as these are essential for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the John Lewis brand. Mention why you want to be part of their team and how your skills align with their values, particularly in providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Customer Service Skills
As a Driver Trainee Technician, being an ambassador for the John Lewis brand is crucial. Prepare examples from your previous customer-facing roles that demonstrate your ability to provide excellent service and handle unexpected situations with grace.
✨Demonstrate Your Technical Understanding
Familiarise yourself with the types of products you will be installing, such as large appliances and TVs. Showing a genuine interest in technology and installation processes during the interview can set you apart from other candidates.
✨Highlight Your Teamwork Experience
This role involves working closely with a delivery crew and warehouse team. Be ready to discuss your experiences in collaborative environments and how you contribute to a positive team dynamic.
✨Prepare for Physical Demands
Since the job involves heavy lifting, it’s important to convey your readiness for the physical aspects of the role. You might want to mention any relevant experience or training that demonstrates your capability to handle such tasks safely.