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- Tasks: Assist customers in renting vehicles and process agreements efficiently.
- Company: Join Europcar, a global leader in mobility services with 75 years of expertise.
- Benefits: Enjoy competitive pay, uncapped incentives, employee discounts, and same-day pay options.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Previous sales or customer service experience is preferred; must have a valid Australian driver's license.
- Other info: Flexible shifts available, including weekends and public holidays.
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If you are unfamiliar with these requirements, please seek the advice of legal counsel.## ## **Job Description**We are currently seeking a sales motivated and customer-oriented **Sales & Customer Service Officer** to join our **Newcastle** team on a **full time** basis!* Competitive hourly rate + shift loading + uncapped incentives* Boost your income with our performance-based incentive program* Six weeks\’ employer-paid parental leave (in addition to government entitlements)* Ongoing training and career development opportunities* Global brand opportunities across AU/NZ and beyond* Proudly ranked in the Top 30 of the 2025 GoodCompany Awards* Access same-day pay through our financial wellbeing partner* Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)* 24/7 wellbeing support via EAP and the Calm App**Some of the key responsibilities include:*** Greet and assist customers in renting vehicles as based on their preferences and needs* Process rental agreements accurately and efficiently* Promote and upsell additional products and services* Address customer inquires and concerns promptly and professionally, with a service first approach* Achieve or exceed individual and team sales targets* Inspect vehicles before and after rental periods, noting any damages* Maintain knowledge of current promotions, services, and products to assist with sales efforts* Build strong customer relationships to encourage repeat business and referrals* Detailing and cleaning vehicles to business quality standards* Refuel and transport vehicles**To be considered, you should possess:*** Previous experience in sales, customer service or retail* Car rental experience is highly desirable* Excellent communication and interpersonal skills, with a customer-first mindset* Confident using computer systems and technology* Ability to work efficiently in a fast-paced, high-pressure environment* Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays* Valid Australian driver\’s license with a clean driving record* Full working rights in Australia (current and ongoing)* A positive, proactive and team-oriented attitude!**About Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.\”We help to change the way you move\” is what we stand for and brings us together. More than ever, we\’re committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar – a global leader of car rental and light commercial vehicle rental, Goldcar – a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \”value for money\” positioning, and Euromobil, a German car rental player. The Group also operates the \”myEuropcar\” platform for vehicle subscription.Customers\’ satisfaction is at the heart of the Group\’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners). More info:**Europcar Mobility Group**Europcar Mobility Group est un acteur mondial de la mobilité, avec 75 ans d\’expertise des services de mobilité et une position de leader en Europe. \”We help to change the way you move\” est notre raison d\’être et ce qui nous rassemble.Plus que jamais, nous nous engageons à fournir des solutions simples, transparentes et innovantes qui rendent la mobilité simple, plus agréable et de plus en plus respectueuse de l\’environnement. Pour ce faire, nous proposons aux particuliers et aux entreprises une large gamme de services de location de voitures et d\’utilitaires, que ce soit pour quelques heures, quelques jours, une semaine, un mois ou plus, à la demande ou sur abonnement, grâce à une flotte de plus de 250 000 véhicules, dotée des motorisations les plus récentes et une part croissante de véhicules électriques.Nos marques répondent à des besoins, des cas d\’utilisation et des attentes différenciés : Europcar – un des leaders mondiaux de la location de voitures et de véhicules utilitaires, Goldcar – leader de la location de voitures « low cost » en Europe, FoxRent-A-Car, l\’un des principaux acteurs du marché de la location de voitures aux États-Unis, avec un positionnement \”value for money\”, et Ubeeqo – l\’un des leaders européens du car sharing (BtoB, BtoC). La satisfaction client est au cœur de l\’ambition du Groupe et de celle de ses plus de 8000 collaborateurs partout où il opère, à travers un vaste réseau dans plus de 130 pays (comprenant 16 filiales, complétées par des franchisés et des partenaires).Plus d\’inforrmations :En 1951, l\’Abonnement Automobile est la première société de location de voitures sans chauffeur et sa flotte compte 750 4 CV. Aujourd\’hui, Europcar Mobility Group compte en moyenne plus de 200 000 véhicules dans sa flotte et sert 5 millions de clients dans plus de 140 pays. Cependant la vision sur laquelle notre Groupe a été fondé reste la même, tout en étant plus pertinente et prometteuse que jamais, alors que nous entrons dans l\’ère de l\’économie de l\’usage et du partage !#J-18808-Ljbffr
Rental Sales Agent employer: Europcar
Contact Detail:
Europcar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Sales Agent
✨Tip Number 1
Familiarise yourself with Europcar's services and promotions. Knowing the ins and outs of what they offer will help you engage customers effectively and demonstrate your sales acumen during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common rental scenarios. This will prepare you to handle inquiries and concerns professionally, showcasing your ability to thrive in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of Europcar. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be ready to discuss your previous sales achievements. Prepare specific examples that highlight your ability to meet or exceed targets, as this will resonate well with the hiring team looking for motivated candidates.
We think you need these skills to ace Rental Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your ability to meet sales targets and provide excellent customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Europcar and how your skills align with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise skills such as strong communication, ability to work in a fast-paced environment, and flexibility with shift work. These are key attributes that Europcar is looking for.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Europcar values a positive attitude and a willingness to learn, so let your personality shine through!
How to prepare for a job interview at Europcar
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Share specific examples of how you've successfully met or exceeded sales targets in previous roles, as this will demonstrate your motivation and ability to drive results.
✨Highlight Customer Service Skills
Since the role requires excellent customer service skills, prepare to discuss situations where you provided outstanding service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to handle customer inquiries and concerns effectively.
✨Familiarise Yourself with Europcar
Research Europcar and its services before the interview. Understanding their offerings, current promotions, and company culture will help you tailor your responses and show that you're genuinely interested in the company and the role.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss your ability to work in a fast-paced environment and your flexibility regarding shift work. Highlight any past experiences where you thrived in a team setting, as this role involves working closely with others to achieve common goals.
