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For Companies At a Glance
- Tasks: Lead a team to welcome guests and ensure an unforgettable stay.
- Company: Join the LEGOLAND Windsor Resort, the ultimate family destination filled with fun!
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and more perks!
- Why this job: Be part of a vibrant team creating magical moments for families every day.
- Qualifications: Experience in hospitality and team leadership is preferred; customer service skills are essential.
- Other info: Flexible shifts and opportunities for ongoing training and development await you!
What you\’ll bring to the team
Hotel Front of House Team LeaderLocation: LEGOLAND Windsor Resort, Windsor, SL4 4AYHours: Full time, across a 7-day rota, with shifts between 7am and 10pm on a rotational basisContract Type: Permanent, hourly paidHere at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Hotel Front of House Team Leader to join our AWESOME Hotel Operations Team!You will lead our team of Hotel Front of House Assistants as they greet our guests upon their arrival, assist with their check-ins, book their dining, swimming pool and Adventure Golf slots, and give them hints and tips of how to maximise their stay with us. As a motivational leader you will ensure that your team are providing the best possible standard of guest interaction whether they are on the Hotel gate checking guests’ tickets or receiving in-person guest feedback that requires immediate attention.The role of Hotel Front of House Team Leader is a key function when it comes to coaching, developing and empowering your team to deliver and exceed guest KPI targets, and of course adhere to all health and safety policies and procedures. You will be the first point of contact for escalated guest feedback and will always maintain a calm and professional manner. As the Hotel Front of House Team Leader, you will work alongside the wider Hotel management team to recruit, train, coach and develop your front-line team, seeking new and innovative ways to celebrate success and empower your team to create moments of excellence with our guests at every opportunity.Please note, internally this role is known as Accommodation Lead.
Qualifications & Experience
- Proven experience working in a customer facing role within a Hotel or Hospitality function
- Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
- Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
- Comfortable to be standing for long periods of time as our Hotel Reception areas are a free flowing, deskless space where our guests will be checking in via self-check-in screens
- Comfortable with heavy lifting as you will assist our guests with physically moving their luggage
Benefits
- Pay of £13.00 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor ResortWe are looking for a Hotel Front of House Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.About MerlinA job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.00/Hr. #J-18808-Ljbffr
Hotel Front of House Team Leader employer: Merlin Entertainments Group
Contact Detail:
Merlin Entertainments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front of House Team Leader
✨Tip Number 1
Familiarise yourself with the LEGOLAND Windsor Resort and its offerings. Understanding the attractions, dining options, and guest experiences will help you engage with potential guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed a team in previous roles. Be ready to discuss specific situations where you successfully handled guest feedback or resolved conflicts.
✨Tip Number 3
Brush up on your customer service skills, particularly in a hospitality context. Think about how you can create memorable experiences for guests and be prepared to share your ideas during the interview.
✨Tip Number 4
Be ready to discuss your familiarity with technology, especially if you have experience with systems like Opera PMS. Highlighting your comfort with tech can set you apart as a candidate who can adapt to the hotel's operational needs.
We think you need these skills to ace Hotel Front of House Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in hospitality. Emphasise any leadership or team management experience you have, as this is crucial for the Hotel Front of House Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest interaction and your ability to lead a diverse team. Mention specific examples of how you've motivated teams in the past and how you can contribute to creating memorable experiences for guests at LEGOLAND.
Showcase Relevant Skills: Highlight your proficiency with Microsoft Office Suite and any experience with Opera PMS. If you have experience in a deskless reception environment or handling guest feedback, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential in a hospitality role.
How to prepare for a job interview at Merlin Entertainments Group
✨Show Your Leadership Skills
As a Hotel Front of House Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led and motivated a team in the past, especially in a customer-facing role.
✨Know the Company and Its Values
Familiarise yourself with LEGOLAND Windsor Resort and its commitment to guest experience. Understanding their values will help you align your answers with what they are looking for in a candidate.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling guest feedback and complaints. Think of specific situations where you turned a negative experience into a positive one, showcasing your problem-solving skills and calm demeanour.
✨Highlight Your Technical Skills
Since knowledge of Microsoft Office Suite and Opera PMS is advantageous, be ready to discuss your experience with these tools. If you have any relevant certifications or training, mention them to strengthen your application.
