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- Tasks: Join our team as a Business Support Administrator, handling office tasks and patient interactions.
- Company: We provide vital mental health services across North Devon, promoting wellbeing and recovery.
- Benefits: Enjoy flexible working options and a supportive environment focused on personal development.
- Why this job: Make a real impact in mental health while developing your skills in a dynamic setting.
- Qualifications: RSA 3 in Word Processing or equivalent experience; NVQ3 in administration preferred.
- Other info: We welcome applications from all backgrounds, especially those with lived experience of mental health challenges.
The predicted salary is between 21000 - 26000 £ per year.
Key Responsibilities
- Processing incoming referrals to TALKWORKS
- Covering the reception at 109 Boutport Street
- Answering incoming calls from patients and professionals
- Booking, cancelling and amending appointments
- Liaising with the local and wider TALKWORKS teams
- Supporting the running of the building including liaising with estates and the building landlord
- Contributing to team meetings and events
- Working collaboratively with clinicians
- General office admin tasks including taking team meeting minutes
About the role
We are looking for an enthusiastic team player who is friendly, empathic, with a good sense of humour and a commitment to our local services here in Devon. The team covers a large geographical area and we strive to maintain a strong and healthy team culture.
We need the post holder to be able to work Monday to Friday from our office in Barnstaple, with the possibility of one of these days working from home. The post holder will need a good telephone manner, because the role involves responding to clients phoning into the service, processing referrals, and making calls to clients. The role also requires the accurate entry of confidential and sensitive data into clinical record systems and a high degree of organisational skills and excellent working knowledge of administrative systems.
We not only recruit based on qualifications and experience – we recruit individuals who possess and demonstrate the behaviours that underpin our Trust\’s core values. These include commitment to quality of care, improving lives of others, and giving respect, dignity and compassion. We can bring those values to life in our everyday tasks by giving a smile, making time for people, challenging ourselves and others, and being open to new ideas.
We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part‑time and flexible working applications will be considered and supported where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation and through our partnerships to deliver high quality services that are safe and focused on people\’s recovery. We are committed to developing a culture of coproduction, involving patients, families and carers in everything we do.
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Business Support Administrator employer: Devon Partnership Nhs Trust
Contact Detail:
Devon Partnership Nhs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Familiarise yourself with the specific duties of a Business Support Administrator in a healthcare setting. Understanding the nuances of working in mental health services will help you demonstrate your enthusiasm and suitability during the interview.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will show that you can handle the busy environment of the North Devon Adult Community Mental Health Team.
✨Tip Number 3
Be ready to discuss your experience with confidential information. Since you'll be dealing with sensitive patient data, showcasing your understanding of confidentiality and professionalism will be crucial.
✨Tip Number 4
Prepare to talk about your adaptability in fast-paced environments. The role requires flexibility, so sharing instances where you've successfully adapted to change will resonate well with the interviewers.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Administrator position. Highlight key skills such as communication, IT proficiency, and organisational abilities in your application.
Tailor Your CV: Customise your CV to reflect the qualifications and experiences that align with the job specifications. Emphasise any relevant administrative experience, particularly in healthcare or social care settings, and include specific examples of how you've demonstrated the required skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of their values and how you embody them, especially your commitment to quality care and compassion in your work.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Devon Partnership Nhs Trust
✨Show Your Organisational Skills
As a Business Support Administrator, you'll need to demonstrate excellent organisational skills. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, especially in a busy environment.
✨Communicate Clearly and Professionally
Since you'll be the first point of contact for patients, it's crucial to showcase your communication skills. Practice answering common interview questions clearly and professionally, and consider how you would handle difficult situations with calmness.
✨Familiarise Yourself with the Role's Requirements
Make sure you understand the key responsibilities of the role, such as minute-taking and managing shared email inboxes. Prepare to discuss how your previous experience aligns with these tasks and how you can adapt to the fast-paced nature of the NHS.
✨Emphasise Your Flexibility and Adaptability
The job requires travelling between different sites at short notice. Highlight any experiences where you've had to adapt quickly to changes or unexpected situations, demonstrating your flexibility and readiness to meet the demands of the role.
