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For Companies At a Glance
- Tasks: Support and maintain software applications, troubleshoot issues, and ensure optimal performance.
- Company: Join a pioneering health company revolutionising UK healthcare with innovative, affordable solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in IT.
- Why this job: Be part of a B-Corp certified company focused on sustainability and social impact.
- Qualifications: Passion for technology, problem-solving skills, and a customer-focused mindset are essential.
- Other info: Collaborate with diverse teams and contribute to meaningful projects in healthcare.
The predicted salary is between 36000 - 60000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As Application Operations Engineer , y ou’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications.
If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.
Key responsibilities
- Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
- System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
- Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
- Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
- Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
- Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
- Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
- Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
- Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
- Automation : Use scripting or automation tools to automate tasks and improve efficiency
Application Operations Engineer (Southampton) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Operations Engineer (Southampton)
✨Tip Number 1
Familiarise yourself with the specific software applications and tools that Simplyhealth uses. Understanding their technology stack will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss how you approached these challenges and the impact of your solutions.
✨Tip Number 3
Highlight your experience with cross-team collaboration. Be prepared to discuss how you've worked with different teams in the past, as this role requires effective communication and teamwork across various departments.
✨Tip Number 4
Demonstrate your customer-focused mindset by sharing instances where you've provided exceptional support to users. Emphasise your ability to empathise with users and resolve their issues promptly and effectively.
We think you need these skills to ace Application Operations Engineer (Southampton)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Operations Engineer. Highlight your experience with software applications, troubleshooting, and customer support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical skills, problem-solving abilities, and any relevant experience in IT support or operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer-focused mindset. Mention specific examples of how you've successfully resolved issues or improved processes in previous roles.
Showcase Relevant Skills: In your application, be sure to highlight skills such as system monitoring, incident management, and cross-team collaboration. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s goals and values, especially their commitment to revolutionising healthcare in the UK. This will help you align your answers with their mission and demonstrate your enthusiasm for their innovative approach.
✨Showcase Your Technical Skills
As an Application Operations Engineer, you'll need to highlight your technical expertise. Be prepared to discuss specific tools, technologies, and methodologies you've used in previous roles, particularly those related to application support and troubleshooting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past experiences where you successfully diagnosed and resolved technical issues, particularly in a customer support context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration Skills
This role requires working closely with various teams. Be ready to discuss how you’ve collaborated with different departments in the past, and provide examples of how effective communication led to successful project outcomes or issue resolutions.
