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For Companies At a Glance
- Tasks: Support and maintain software applications, troubleshoot issues, and ensure optimal performance.
- Company: Join a revolutionary health company focused on accessible and effective healthcare solutions in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a commitment to sustainability.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a real impact in healthcare.
- Qualifications: Passion for technology, customer-focused mindset, and problem-solving skills are essential.
- Other info: Be part of the first UK health insurer awarded B-Corp status, promoting social responsibility.
The predicted salary is between 36000 - 60000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As Application Operations Engineer , y ou’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications.
If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.
Key responsibilities
- Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
- System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
- Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
- Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
- Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
- Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
- Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
- Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
- Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
- Automation : Use scripting or automation tools to automate tasks and improve efficiency
Application Operations Engineer (Reading) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Operations Engineer (Reading)
✨Tip Number 1
Familiarise yourself with the specific software applications that Simplyhealth uses. Understanding their systems will not only help you troubleshoot effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your incident management skills. Being able to discuss your experience in maintaining and closing incident records within SLA timelines will show that you can handle the responsibilities of the role.
✨Tip Number 3
Highlight any experience you have with cross-team collaboration. This role requires working closely with various teams, so showcasing your ability to communicate and collaborate effectively will set you apart.
✨Tip Number 4
Demonstrate your customer support skills by sharing examples of how you've delivered high-quality support in previous roles. This will illustrate your customer-focused mindset, which is crucial for this position.
We think you need these skills to ace Application Operations Engineer (Reading)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Operations Engineer. Familiarise yourself with the key tasks mentioned in the job description, such as system monitoring, issue resolution, and cross-team collaboration.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical skills, problem-solving abilities, and any experience in customer support or collaboration with IT teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer-focused mindset. Mention specific examples of how you've successfully resolved technical issues or improved application performance in previous roles.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to maintain application performance and provide excellent user support. This could be metrics related to incident resolution times or successful project completions.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s mission to revolutionise healthcare in the UK. Be prepared to discuss how your skills and experiences align with their goals of providing affordable and accessible health solutions.
✨Showcase Your Technical Skills
As an Application Operations Engineer, you'll need to demonstrate your technical expertise. Be ready to discuss specific technologies you've worked with, particularly in application support and troubleshooting, and provide examples of how you've resolved complex issues in the past.
✨Emphasise Customer-Focused Mindset
This role requires a strong customer focus. Prepare to share examples of how you've provided high-quality support to users, ensuring their issues are resolved empathetically and efficiently. Highlight any experience you have in incident management and user training.
✨Prepare for Cross-Team Collaboration Questions
Since the role involves working closely with various teams, be ready to discuss your experience in cross-team collaboration. Think of examples where you’ve successfully worked with development, QA, or operations teams to achieve a common goal or resolve an issue.
