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- Tasks: Ensure neighbourhoods are clean, safe, and welcoming while tackling anti-social behaviour.
- Company: Join one of the UK's largest housing associations making a real community impact.
- Benefits: Competitive pay, full-time hours, and the chance to make a difference in your community.
- Why this job: Engage with residents, collaborate with partners, and help create safer neighbourhoods.
- Qualifications: Customer service experience, strong interpersonal skills, and a full driving licence required.
- Other info: Temporary role for 6 months with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Neighbourhood Response Officer 📍 12-week contract | £23.57 LTD per hour I’m currently working with a leading housing provider who are looking for an experienced Neighbourhood Response Officer to join their team on a temporary 12-week contract. As a Neighbourhood Response Officer, you’ll play a key role in ensuring neighbourhoods are safe, clean, and places residents are proud to live. You’ll work closely with residents, local partners, and internal teams to maintain high standards across estates and provide support to tenants when needed. Key Responsibilities: Carry out regular estate inspections, ensuring safety, cleanliness, and maintenance standards are met. Investigate tenancy breaches and address anti-social behaviour in collaboration with external partners. Engage with resident groups to support community initiatives and neighbourhood improvements. Liaise with internal departments to coordinate estate management and local offers. Conduct tenancy viewings, sign-ups, and tenancy assignments. Attend court hearings, evictions, and stay hearings as required. Support vulnerable residents and assess tenancy sustainment needs. Assist with major incidents and the decanting of tenants where necessary.Ideal Candidate: Strong background in housing, neighbourhood management, or tenancy services. Confident communicator with experience dealing directly with residents and external partners. Excellent problem-solving skills and the ability to work independently. Knowledge of ASB procedures and tenancy management best practices. Full UK driving licence and access to a vehicle required.If you’re community-focused, resilient, and confident in managing neighbourhood issues, this is a fantastic opportunity to make a difference. 📞 For more information, please contact George Westhead at Service Care Solutions. (phone number removed) or Email (url removed)
Neighbourhood Response Officer employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Understanding the demographics, common issues, and key stakeholders in the area will help you demonstrate your commitment to improving neighbourhoods during interviews.
✨Tip Number 2
Network with professionals already working in housing associations or community services. Attend local events or join relevant online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare examples of how you've successfully handled challenging situations in the past. Be ready to discuss your experience with anti-social behaviour or customer service scenarios, as these will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Research the housing association's values and recent initiatives. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for their work can set you apart from other candidates.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Neighbourhood Response Officer position. Tailor your application to highlight relevant experiences that align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, community engagement, or handling sensitive issues. Use specific examples to demonstrate your skills in managing anti-social behaviour and working collaboratively with others.
Showcase Your Skills: Make sure to showcase your strong interpersonal skills and ability to work under pressure. Mention any relevant qualifications or training related to tenancy and leasehold management, as well as your flexibility to work evenings and weekends.
Proofread Your Application: Before submitting your application, proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Service Care Solutions
✨Show Your Community Spirit
As a Neighbourhood Response Officer, it's crucial to demonstrate your commitment to community engagement. Be prepared to discuss any previous experiences where you've worked with local groups or tackled community issues. Highlight your passion for making neighbourhoods safe and welcoming.
✨Demonstrate Problem-Solving Skills
This role involves addressing anti-social behaviour and managing sensitive situations. Prepare examples of how you've successfully resolved conflicts or handled challenging circumstances in the past. This will showcase your ability to think on your feet and manage pressure effectively.
✨Know Your Tenancy Laws
Familiarise yourself with tenancy and leasehold management principles. During the interview, be ready to discuss relevant legislation and how it applies to the role. This knowledge will show that you're serious about the responsibilities of the position and can navigate complex situations.
✨Highlight Your Customer Service Experience
Excellent customer service is key in this role. Share specific examples of how you've provided outstanding service in previous jobs, especially in challenging situations. This will demonstrate your interpersonal skills and ability to connect with residents and partners alike.
