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- Tasks: Lead and motivate the front of house team while ensuring exceptional customer service.
- Company: Join Upham Inns, a growing collection of premium pubs in beautiful Southern England.
- Benefits: Earn up to £13.00 per hour, enjoy flexible shifts, and access 5,000+ discounts with our lifestyle card.
- Why this job: Be part of an exciting new steakhouse brand and grow your career with clear pathways to management.
- Qualifications: Must be 18+, have restaurant experience, and possess strong communication and decision-making skills.
- Other info: Enjoy perks like meal discounts, birthday gifts, and referral bonuses up to £1000.
If you are looking for a new challenge in a growing business, then read on!
What’s in it for you?
- Up to £13.00 per hour plus a share of Tronc
- Flexible shift patterns
- Up to 33% off meals taken off duty for you and up to 6 guests
- 33% off our hotel accommodation & 20% for Friends and Family
- Development program with a clear pathway to General Manager
- Access to the lifestyle card – which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
- Service Awards
- A Birthday Gift
- Refer a friend and Chef recruitment incentives of up to £1000
Front of house Team Leader Requirements
- Have a proven track record of restaurant experience
- Be at Least 18 year of age due to licensing laws
- You’ll be a great communicator
- You’ll have great decision-making skills
- You should be confident
- You’ll need to be organised
- General knowledge of food, wine and beer
- Have the Right to work in the UK
- Willingness to work a flexible schedule, including weekends and holidays
Front of house Team Leader Responsibilities:
- Take responsibility for team work, leading and motivating team members
- Hold pre session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
- Assist in implementing and driving promotional activities
- Support and coach team members to upsell
- Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
- Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
- Liaise with other departments Including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
- Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently.
- Participating in ongoing training and development
- Must have an eagerness to take advantage of new opportunities
- Learning different skills
As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focussed customer service and exceptional standards.
What do we do?
We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harper’s Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.
It’s an exciting time to join us!
Upham Inns is growing, and we want you to grow with us and be part of our success. We’ve been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team
We are looking for great people to join us
Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.
Front of House Team Leader - Harper\'s Steakhouse at the Weighbridge employer: Upham Inns
Contact Detail:
Upham Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - Harper\'s Steakhouse at the Weighbridge
✨Tip Number 1
Familiarise yourself with Harper's Steakhouse and its offerings. Understanding the menu, including food and drink options, will help you engage confidently during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and trained team members in previous roles. This will highlight your ability to lead a team effectively, which is crucial for the Front of House Team Leader position.
✨Tip Number 3
Network with current or former employees of Upham Inns. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to work varied shifts, including weekends and holidays. This is essential for the role, and demonstrating your commitment to meeting these requirements will set you apart from other candidates.
We think you need these skills to ace Front of House Team Leader - Harper\'s Steakhouse at the Weighbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant restaurant experience and showcases your leadership skills. Emphasise any previous roles where you led a team or improved customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific examples of how you've motivated teams or dealt with challenges in a restaurant setting.
Showcase Communication Skills: In your application, demonstrate your communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated with team members and customers.
Highlight Flexibility and Eagerness to Learn: Mention your willingness to work flexible hours, including weekends and holidays. Also, express your eagerness to learn new skills and take advantage of development opportunities within the company.
How to prepare for a job interview at Upham Inns
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for customer service and how you enjoy creating memorable dining experiences.
✨Demonstrate Leadership Skills
As a Front of House Team Leader, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed a team in the past, including any challenges you faced and how you overcame them.
✨Know the Menu Inside Out
Familiarise yourself with the menu, including food, wine, and beer options. Being able to discuss the offerings confidently will show your commitment to the role and help you answer any questions about upselling or promotions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult customers or managing team conflicts. Think through your responses in advance to demonstrate your decision-making skills and ability to remain calm under pressure.
