Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in achieving personal goals through engaging activities and care.
- Company: Surrey Choices is dedicated to empowering individuals in their communities.
- Benefits: Flexible hours, community impact, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: GCSEs in English and Maths; care experience is a plus.
- Other info: Travel across Surrey; training provided for personal care needs.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Contracted Base, working in communitiesSalary: 0Partner Org: Surrey Choices
Job Description & Person Specification
| Title: | Bank Activity Facilitator |
| Reports to: | Service Coordinator |
| Accountable to: | Area Operations Manager |
| Location: | Contracted Base |
| Hours: | As required |
Job Purpose
As a Bank Activity Facilitator, you will deliver:
Support for customer-focused activities that have been devised by a Community Support Worker or Senior Community Support Worker, which enable people to achieve, experience and try opportunities that have clear outcomes and enable people to work towards and achieve their own goals.
You will give due regard to a customer’s absolute right to be in control of and involved in all aspects of their care and support and ensure their privacy, dignity and respect is maintained.
Key Responsibilities
Role Specific Objectives – Customer Focus
- Deliver outcome-based activities and services that meet high standards relating to support and safety of the customer.
- Support customers to work towards clear personal outcomes and goals.
- Enable customers to be independent and maintain a healthy lifestyle
- Support Customers to build on their strengths, talents, knowledge, skills and experiences.
- Deliver care and support by customers\’ expressed wants and wishes about their personal care and health needs.
- Support Customers to take risks and be safe through their risk assessments.
Role Specific Objectives – Working Relationships
- Contribute to writing effective and timely records, to enable Key Workers to review customers’ personal goals and outcomes
- Communicate effectively and professionally with customers, their families and support networks
- Work in collaboration with all staff to share and promote good practice, continuous improvement and equitable services across the county.
Role Specific Objectives – Safeguarding
- To undertake appropriate Safeguarding Training
- To be responsible and accountable for the prevention of harm and abuse, through the delivery of high-quality sessions, activities and support.
- To respond appropriately to and report allegations of harm and abuse promptly, in line with Surrey Choices’ Safeguarding Policy and procedures.
Role Specific Objectives – Information Governance, Reporting and Recording
- To ensure and implement appropriate handling and storing of personal and corporate information by the Surrey Choices Information Governance Policy and procedures, and in line with the General Data Protection Regulations.
- To write appropriate GDPR compliant customer records relating to their outcomes and achievements.
- To report to Service Coordinators or Area Operations Managers any areas of concern in a timely, professional manner.
Other Objectives
- Maintain professional and personal boundaries with all customers, parents and carers, colleagues and other professionals.
- Comply, observe and promote the company’s Code of Conduct.
- Comply with the company’s policies and procedures at all times.
- Take all reasonable precautions to maintain the health and safety of oneself and others, ensuring that any risks about this are reported and remedial action taken promptly.
- Take responsibility for own continuous professional development and maintaining an adequate level of knowledge and skills about the role.
- Undertake any other duties that may reasonably be required of this role and as requested by the manager (s).
- Actively support and promote Surrey Choices\’ business objectives, operating model and core values.
Person Specifications, Qualification, Experience, Skills, Knowledge
Qualification and Training
Essential
Desirable
Care Certificate/NVQ
GCSE/O/Level or equivalent in English and Maths
Skills, Knowledge and Experience
Essential
Excellent Communication, both verbal and written
Good organisational skills
Ability to apply learning into practice
Ability to work independently and as part of a team
Good timekeeping
Willingness and ability to carry out personal care needs
Desirable
Experience of providing person-centred care to people with Social Care needs
Proven experience of working with diverse communities and understanding of and commitment to equal opportunities and anti-discriminatory practices
Previous experience of working within the care sector
Good IT skills
Personal Qualities
Essential
Commitment and passion to deliver high-quality outcome-based services to customers is essential
Willingness to undertake all related training and apply learning to practice is essential
The ability to handle difficult situations and conversations whilst maintaining professional and customer-centred standards is essential
Ability to work independently to be able to use initiative, and be innovative.
Demonstrable evidence of problem-solving and completion of tasks is essential
To be competent in following instructions both verbally and in writing
To have a positive attitude with a proactive approach
Desirable
Experience of working with multi-agencies and professional networking is desirable
Desirable
*If you hold a driver’s licence, willing to undertake the required Driver’s Minibus Assessment to gain a Business Licence for driving centre vehicles
* This job involves travelling to lots of different places across Surrey to see customers and employers. If you are an applicant with a disability and cannot drive, we will discuss reasonable adjustments. Please contact the hiring manager for more information.
Bank Activity Facilitators - Across Surrey - Surrey employer: Surrey Choices
Contact Detail:
Surrey Choices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Activity Facilitators - Across Surrey - Surrey
✨Tip Number 1
Familiarise yourself with the specific communities in Surrey where you'll be working. Understanding the local culture and needs can help you connect better with customers and demonstrate your commitment to community-focused support.
✨Tip Number 2
Network with professionals in the social care sector. Attend local events or workshops related to community support, as this can provide valuable insights and connections that may enhance your application.
✨Tip Number 3
Showcase your communication skills during any informal interactions or interviews. Practice articulating how you would handle difficult situations while maintaining a customer-centred approach, as this is crucial for the role.
✨Tip Number 4
Research Surrey Choices' values and mission. Being able to align your personal values with those of the organisation will not only strengthen your application but also show your genuine interest in contributing to their objectives.
We think you need these skills to ace Bank Activity Facilitators - Across Surrey - Surrey
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Bank Activity Facilitator. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in care or community support roles. Use specific examples to demonstrate your ability to deliver customer-focused activities and support individuals in achieving their goals.
Showcase Communication Skills: Since excellent communication is essential for this role, ensure your application reflects your verbal and written communication skills. Consider including examples of how you've effectively communicated with customers or colleagues in past roles.
Personal Qualities Matter: The job requires a commitment to high-quality services and the ability to handle difficult situations. Share personal qualities that make you a suitable candidate, such as your proactive approach, problem-solving abilities, and passion for supporting others.
How to prepare for a job interview at Surrey Choices
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Bank Activity Facilitator. Be prepared to discuss how your skills and experiences align with the specific objectives outlined, such as delivering customer-focused activities and supporting personal outcomes.
✨Showcase Your Communication Skills
As effective communication is crucial in this role, be ready to demonstrate your verbal and written communication abilities. You might be asked to provide examples of how you've communicated with customers or worked collaboratively with colleagues in the past.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss situations where you've had to handle difficult conversations or challenges while maintaining a customer-centred approach. This will showcase your ability to think on your feet and resolve issues effectively.
✨Demonstrate Your Commitment to Continuous Development
The role requires a willingness to undertake training and apply learning in practice. Be ready to talk about any relevant training you've completed and how you plan to continue developing your skills in the future.
