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For Companies At a Glance
- Tasks: Lead global operations strategy and enhance guest experiences across multiple countries.
- Company: Join Houst, a fast-growing company revolutionising property management and guest services.
- Benefits: Enjoy hybrid working, 25 days holiday, birthday off, employee discounts, and a MacBook.
- Why this job: Be part of a high-impact role that drives performance and champions customer satisfaction.
- Qualifications: 10+ years in operations with proven leadership in high-growth environments required.
- Other info: Work with a diverse global team and make a real impact on the business.
The predicted salary is between 43200 - 72000 £ per year.
What you\’ll be doing
Own end-to-end ops across guest experience, maintenance, supply chain, and platform performance
Build and lead a global team of 70+ with 3 senior direct reports
Drive operational excellence through data, systems, and scalable processes
Boost NPS and customer satisfaction through continuous improvement
Manage multi-currency budgets and improve cost-to-serve
Work cross-functionally to align ops with company strategy
Qualifications
10+ years in ops, ideally in marketplace, hospitality, or tech‐led environments
Proven experience scaling global teams and functions
Obsessed with performance metrics and process optimisation
Commercially minded, financially savvy, and customer‐focused
SQL and advanced spreadsheet skills a plus
Benefits
25 days holiday
Hybrid working (3 days in our London office, 2 days WFH)
An extra day off for your birthday – because who wants to work on their birthday?
Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
Pawternity – We encourage proud parents of new pets to work from home to help their new member settle in
Pension – We provide a pension scheme for all permanent employees
MacBook – for business use
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Head of Operations employer: Houst Limited.
Contact Detail:
Houst Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in operations management, especially in tech-enabled environments like property tech and marketplaces. This knowledge will help you speak confidently about how you can drive performance and efficiency at StudySmarter.
✨Tip Number 2
Showcase your experience in building and leading high-performing teams by preparing specific examples of how you've inspired and developed leaders in previous roles. This will demonstrate your capability to manage a global team effectively.
✨Tip Number 3
Be ready to discuss your approach to data-driven decision-making. Prepare to share how you've used KPIs and analytics to improve operational processes and customer satisfaction in past positions.
✨Tip Number 4
Understand the cultural nuances of operating across different markets. Research the regions where StudySmarter operates and be prepared to discuss how you would tailor strategies to meet local needs while maintaining global standards.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, particularly in high-growth environments. Emphasise your leadership roles and any experience with data-driven decision-making.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of the role and how your background aligns with the responsibilities outlined. Mention specific achievements that demonstrate your ability to drive operational excellence and lead teams.
Showcase Analytical Skills: Since the role requires advanced analytical abilities, include examples of how you've used data to improve processes or drive performance. Mention any experience with KPIs, dashboards, or SQL if applicable.
Demonstrate Customer Empathy: Highlight your understanding of customer experience and how you've operationalised improvements based on customer feedback. This will show your alignment with the company's focus on championing the customer.
How to prepare for a job interview at Houst Limited.
✨Understand the Company’s Vision
Before your interview, make sure you thoroughly understand the company's mission and vision. This will help you align your answers with their goals and demonstrate that you're genuinely interested in contributing to their success.
✨Showcase Your Leadership Experience
As a candidate for Head of Operations, it's crucial to highlight your leadership experience. Prepare specific examples of how you've built and led high-performing teams, especially in global or diverse environments, to illustrate your capability in this area.
✨Be Data-Driven
Since the role involves driving performance through data, be ready to discuss how you've used KPIs and analytics in your previous roles. Bring examples of how you've improved operational efficiency or customer satisfaction through data-driven decisions.
✨Demonstrate Customer Empathy
The job requires a deep understanding of customer experience. Prepare to discuss how you've translated customer feedback into actionable improvements in past roles, showcasing your ability to champion the customer effectively.
