Senior Product Owner - Newcastle upon Tyne

Senior Product Owner – Newcastle upon Tyne, NE15 8NY

Salary: £55,690 to £62,682 a year

Contract: Permanent

Working Pattern: Full-time, Flexible working

Reference Number: G9914-25-0171

Job summary
As a Senior Product Owner, you will guide the product development process over a number of products and services, as well as support improvements to our ways of working in order to successfully deliver effective and efficient products which meet user needs and support business goals.You will work across multidisciplinary teams in an agile and user centric way and have responsibility for the quality of the products you will develop, ensuring they better meet the needs of users and the organisation, whilst being delivered and embedded in a seamless manner.You will own the design and iteration of products or services, and support delivery teams with your specialist knowledge to solve problems for our users and stakeholders. This may be over multiple products, changeable landscapes and to tight timescales.NHSBSA Senior Product Owners put people at the heart of everything they do. They are inclusive, ensuring NHSBSA services work to improve lives, directly or indirectly and are fully accessible to everyone.What do we offer?

• Hybrid working – offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require it
• 27 days leave (increasing with length of service) plus 8 bank holidays
• Active wellbeing and inclusion networks
• Excellent pension
• Various salary sacrifice schemes
• Employee Assistance programme, offering free 24/7 support for you and your loved one

Main duties of the job

About us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we\’re proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That\’s why when you join us, you\’ll be empowered and supported to help your career grow.As one of the UK\’s Best Big Companies to work for, we\’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We\’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.
Job description
Job responsibilities
In this role, you are accountable for:

Person Specification
Personal Qualities, Knowledge and Skills
Essential

• Ability to make informed decisions based on user need, available technology and value for money.
• The product lifecycle and how products in different stages of it benefit from different design and development approaches.
• Professional standards and practices relevant to digital public health services (e.g. NHS Service Manual, Government Service Standard & Manual, Technology Code of Practice).
• Demonstrable detailed understanding of the variety and complexities of digital contexts and can design services to meet them, including the wider digital economy and advances in technology.
• High level ability to understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.
• Ability to translate vision into deliverable goals (OKRs).
• Driven and self-starting.
• Analysis skills.
• Sensitivity and tact towards vulnerable users who you will be interacting with at times.

Desirable

• Leading and coaching staff in ways of working, professional development and standards.
• Common technology standards – including software, security, privacy and accessibility standards.
• Contemporary organisational management practices.
• The wider private/public/third sector digital landscape – including public sector procurement and contracting frameworks or supplier management.

Experience
Essential

• Significant demonstrable experience and understanding of user-centered design, technology and data perspectives.
• Experience of applying an agile methodology and mindset to all aspects of your work, using an iterative method and flexible approach, ensuring product delivery teams and other stakeholders understand and deliver against user needs and overall objectives.
• Experience of utilising and driving product insight and other data to evaluate needs and priorities, whilst using your understanding of user centric design, technology and data perspectives, to ensure that products benefit from relevant innovations, remain future proof and aligned to moving technology and best practice, focused on user needs, continuous improvement, efficiencies and return on investment.
• Significant experience of working within digital products and projects.
• Experience of developing and maintaining a product roadmap which is fit for purpose and meets organisational requirements.

Desirable

• Detailed knowledge of NHS and NHSBSA services would be desirable.
• User-centred service design practices and methodologies for public-facing, business-facing or internal services and applications.
• Line management and recruitment experience.
• Experience coaching and mentoring staff in agile ways of working and product management.
• Able to identify areas for improvement in ways of working and product management practices across a service areas and suggest and implement appropriate solutions.

Qualifications
Essential

• An appropriate recognised management qualification equivalent to a degree qualification and/or significant relevant equivalent experience.
• Evidence of continuous professional development.
• Evidence of agile and/or product management training or certification.

Desirable

• Post-graduate qualification in relevant discipline.
• Product Owner Certification from a recognised provider.
• CDDO service assessor training.
• Agile Certification from a recognised provider.
• Professional/accredited qualification in Change Management Certification.

**** When applying for this role, please read the Supporting Documents on the apply page. ***