Senior Operational Resilience Manager - Nottingham City

Senior Operational Resilience Manager – Nottingham City

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact

Ready to make a real impact on operational resilience?
We’re looking for a Senior Operational Resilience Manager to lead the strategic development and ongoing delivery of our resilience framework—ensuring our critical services remain within impact tolerances, even during disruption.

In this influential role, you’ll report to the Head of Operational Risk and Resilience and play a key part in shaping our resilience strategy. You’ll drive cross-functional collaboration, lead scenario testing and third-party assessments, and engage closely with stakeholders across the organisation. As a senior leader, you’ll also mentor and develop a high-performing resilience team, fostering a culture of continuous improvement and proactive risk management.

Here’s a taste of what you will be doing as a Senior Operational Resilience Manager at Nottingham Building Society: –

• Provide strategic leadership to embed and continuously improve the Operational Resilience Framework within business operations and decision-making.

• Lead the design, governance, and coordination of resilience testing and scenario exercises across Important Business Services (IBS), ensuring insights are captured, acted upon, and strengthen organisational resilience.

• Oversee the assessment and validation of IBS impact tolerances, ensuring alignment with regulatory requirements and internal risk appetite.

• Engage and influence IBS Owners, SMEs, and senior leaders to accurately map the critical resources—people, processes, technology, data, facilities, and third parties—needed to deliver IBS.

• Own and drive the tracking, governance, and escalation of resilience remediation actions, ensuring timely delivery and clear visibility for executive stakeholders.

• Lead resilience assurance activities, providing high-quality input to internal governance forums and regulatory submissions.

• Shape and improve frameworks, tools, and methodologies supporting operational resilience across the organisation.

• Champion cross-functional collaboration and cultural awareness to uplift organisational resilience maturity and capability for the long term.

About you: –

• Strong knowledge of the FCA and PRA Operational Resilience frameworks and UK regulatory requirements.

• Proven experience planning, coordinating, and delivering resilience testing and scenario exercises.

• Ability to engage, challenge, and collaborate effectively with stakeholders across business, risk, and technology teams.

• Excellent organisational and project management skills in cross-functional environments.

• Solid understanding of risk and control management principles as applied to operational resilience.

• Exceptional written and verbal communication skills, with the ability to create clear, impactful reports.

• A proactive, hands-on approach with ownership of deliverables.

• Minimum of 4 years’ experience in Operational Resilience, ideally within building societies or the financial services sector.

Reward & Benefits –

• • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Bupa healthcare, car allowance, 29 days annual leave plus bank holidays and enhanced family leave.

  • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

  • For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.

  • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.

  • A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.

  • We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.

  • Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: –

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.