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For Companies At a Glance
- Tasks: Be the first point of contact for inquiries, managing calls and online queries.
- Company: Join The Law Society, a leading membership body for the legal profession in England and Wales.
- Benefits: Enjoy hybrid working, a flexible benefits package, and a supportive team environment.
- Why this job: Work with contemporary thinkers in a culture that values equality, diversity, and professional growth.
- Qualifications: Must have customer service experience, strong communication skills, and problem-solving abilities.
- Other info: Two roles available; perfect for those looking to kickstart their career in a reputable organization.
The predicted salary is between 28800 - 43200 £ per year.
The Role
The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we're committed to providing ongoing support, training and events to assist them in their careers.
The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums.
This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide.
As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment.
If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you.
There are 2 roles available.
What we're looking for:
- You will have demonstrable customer/member handling experience.
- You will have proven experience of providing a high-quality service to a range of customers coupled with the ability to apply logic and common sense when analysing problems.
- You also will have strong organisational, administrative and IT skills as well as excellent communication skills, both written and oral, including negotiation techniques.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of excellence, trust, clarity and respect.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
Customer Service Officer (Support Centre) (2 roles) employer: LAW SOCIETY
Contact Detail:
LAW SOCIETY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Support Centre) (2 roles)
✨Tip Number 1
Familiarize yourself with the values and mission of the Law Society. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during the interview and demonstrate that you share their vision.
✨Tip Number 2
Prepare for scenarios that showcase your customer service experience. Think of specific examples where you successfully handled high call volumes or resolved complex queries, as these will be crucial in demonstrating your suitability for the role.
✨Tip Number 3
Brush up on your communication skills, especially negotiation techniques. Being able to articulate your thoughts clearly and persuasively will be key in a role that involves liaising with both the public and legal professionals.
✨Tip Number 4
Show enthusiasm for the role and the organization during your interactions. A positive attitude and a genuine interest in supporting members of the legal profession can set you apart from other candidates.
We think you need these skills to ace Customer Service Officer (Support Centre) (2 roles)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Officer position. Understand the key responsibilities and required skills, such as high-volume customer service experience and strong communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your ability to handle queries effectively and your experience in a busy environment, showcasing any specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the Law Society. Mention your customer handling experience and how your values align with those of the organization, emphasizing your positive attitude and helpful nature.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional. A polished application can make a significant difference.
How to prepare for a job interview at LAW SOCIETY
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully managed high call volumes and resolved customer queries effectively.
✨Demonstrate Problem-Solving Skills
The role requires logical thinking and common sense when analyzing problems. Prepare to share instances where you applied these skills to overcome challenges in a customer service setting.
✨Communicate Clearly and Confidently
Excellent communication skills are essential. Practice articulating your thoughts clearly, both verbally and in writing, and be ready to demonstrate your negotiation techniques during the interview.
✨Emphasize Teamwork and Support
Since you'll be part of a supportive team, express your ability to work collaboratively. Share experiences that showcase your helpful nature and how you contribute to a positive team environment.
