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- Tasks: Lead and manage Field Service teams, ensuring top-notch service delivery and customer satisfaction.
- Company: Join a dynamic company focused on innovation in the commercial vehicle sector.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for career progression.
- Why this job: Make a strategic impact while shaping the future of Aftermarket services across a key region.
- Qualifications: Proven senior management experience in field service or fleet management is essential.
- Other info: Flexibility for occasional evening and weekend work is required to meet customer demands.
The predicted salary is between 42000 - 84000 £ per year.
Head of Field Service
Location: Field-Based (Covering Yorkshire to Scotland, with site presence in Rotherham)
Employment Type: Permanent
Salary: £60,000 per annum + Car allowance
Are you an experienced leader in Aftermarket or Field Service operations within the commercial vehicle, automotive or fleet sectors? We’re looking for a dynamic Head of Field Service to lead a high-performing team across a major territory from Yorkshire to Scotland.
The role of Head of Field Service:
In this senior leadership position, you'll take full ownership of Field Service delivery, Customer Service, and Service Centre operations across the North. With a strong focus on customer satisfaction, technical excellence, and commercial performance, you'll ensure the reliable availability of the vehicles while championing innovation and efficiency in every aspect of service delivery.
This is a field-based position with regular travel to key operator sites across the region, along with a requirement for on-site presence at the Rotherham Service Centre. Flexibility for occasional evening and weekend work is essential to meet customer demands.
Head of Field Service Responsibilities:
- Lead and manage Field Service teams across the North, ensuring exceptional service delivery and customer satisfaction.
- Develop and implement annual business plans, KPIs and transformation programmes to drive continuous improvement.
- Build and maintain strong relationships with key customers, driving loyalty and commercial growth.
- Use your technical expertise to support vehicle reliability, reduce VOR incidences, and address customer complaints effectively.
- Work closely with the Spares and Service teams to maximise revenue streams including paid service jobs and parts sales.
- Drive compliance with quality standards (ISO9001) and promote a strong health & safety culture.
- Lead people development initiatives and workforce planning to align with business goals.
What We’re Looking For:
- Proven experience in a senior management role within field service, fleet management, or aftersales—preferably in the bus, truck, or wider commercial vehicle sector.
- Strong technical background with a recognised engineering or technical qualification.
- Demonstrable experience leading customer-focused transformation and service improvement programmes.
- Excellent stakeholder management skills with the ability to build trust and credibility at all levels.
- Commercially astute with budgetary control experience and a focus on service profitability.
- Flexible, forward-thinking, and able to drive performance through people and process improvement.
This is a fantastic opportunity to make a strategic impact in a business-critical role with high visibility and strong career progression potential. You'll be instrumental in shaping the future of Aftermarket services across a key region, with full autonomy to drive change, improve customer service, and grow commercial performance.
Head of Field Service employer: Apex Recruitment Services
Contact Detail:
Apex Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Service
✨Tip Number 1
Network with professionals in the field service and automotive sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends and challenges in field service management, particularly within the commercial vehicle sector. Being knowledgeable about current issues will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've driven customer satisfaction and operational efficiency in previous roles.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your discussions to reflect how your personal values align with theirs, demonstrating that you're not just a fit for the role but also for the company culture.
We think you need these skills to ace Head of Field Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service operations, particularly within the commercial vehicle or automotive sectors. Use specific examples that demonstrate your leadership skills and achievements in customer satisfaction and service delivery.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying for the Head of Field Service position. Emphasise your technical expertise, management experience, and how you can contribute to the company's goals in improving service delivery and customer satisfaction.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your ability to lead teams, implement successful business plans, and drive performance improvements. This could include metrics related to customer satisfaction, service efficiency, or revenue growth.
Showcase Stakeholder Management Skills: Demonstrate your ability to build relationships with key stakeholders in your application. Provide examples of how you've successfully managed relationships at various levels, focusing on trust-building and credibility, which are crucial for this role.
How to prepare for a job interview at Apex Recruitment Services
✨Showcase Your Leadership Experience
As a Head of Field Service, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully led teams in the past, focusing on customer satisfaction and service delivery.
✨Highlight Technical Expertise
Given the technical nature of the role, be ready to discuss your engineering qualifications and how they relate to vehicle reliability and service improvement. This will show your capability to handle the technical challenges of the position.
✨Discuss Customer Relationship Management
Prepare to talk about your experience in building and maintaining strong relationships with key customers. Share examples of how you've driven loyalty and commercial growth through effective stakeholder management.
✨Demonstrate Commercial Acumen
Since the role requires a focus on service profitability, be prepared to discuss your experience with budgetary control and how you've maximised revenue streams in previous roles. This will highlight your commercial awareness and strategic thinking.
