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For Companies At a Glance
- Tasks: Manage operations, ensure compliance, and optimise processes in a dynamic real estate environment.
- Company: Eson2 is a top London real estate company, managing over 500 exclusive properties with a 5-star standard.
- Benefits: Enjoy private insurance and a competitive environment that fosters professional growth.
- Why this job: Join a reputable company known for excellence and make a real impact in property management.
- Qualifications: Bachelor’s or Master’s degree in Business Administration or related field; 5-7 years of relevant experience required.
- Other info: Familiarity with Agile methodologies and strong analytical skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE COMPANY
Eson2 is a London Real Estate company, offering 360 real estate services to Landlords. We utilize advanced processes and tools built upon our perennial expertise to maximize property interests regardless of the market’s status quo. We assist customers in their home-seeking adventures by providing a sophisticated booking platform with exquisite properties in central locations. We ensure that all listed properties follow the highest 5-star hotel quality standards.
We are trusted by the most reputable developers in Central London, managing over 500 exclusive units under management. Furthermore, we have partnered with more than 100 landlords and are recognized among the Top Property Management companies globally.
THE ROLE
The Operations & Administration Manager is responsible for driving operational efficiency, ensuring compliance, and optimizing processes within the company. This role requires a strategic mindset to enhance workflows, manage property-related tasks, and ensure seamless execution of operational activities.
RESPONSIBILITIES
1. Company Operations and Processes
- Respond to tenant and landlord inquiries, pre-qualify applicants, and maintain communication throughout tenancies.
- Maintain property records, oversee referencing processes, and ensure accurate data input. Knowledge of Arthur or Hubspot is nice to have.
- Coordinate property inspections, manage maintenance requests, advise on deposit deductions, and follow up on repairs.
- Handle utility setup, payments, and reporting, while supporting common area management as needed.
- Develop templates and process documentation, assist with operational reporting, and create financial reports.
2. Contractual Compliance and Management
- Verify landlord and letting agent documents, ensuring legal and regulatory adherence.
- Maintain compliance records and ensure all tenancy agreements align with current regulations.
- Advise on tenant referencing, verify ID and right-to-rent checks, and manage tenancy documentation.
- Send mandatory tenancy information and uphold best practices in leasing processes.
3. General Operations and Budget Monitoring
- Issue invoices, track rental payments, maintain landlord statements, and reconcile bank records.
- Oversee transfers and payments, ensuring accuracy and transparency in financial operations.
- Generate reports on tenancy status, rent projections, overdue payments, and safety certificate expirations .
REQUIREMENTS
- Education: Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field.
- Experience: Minimum of 5-7 years in operations excellence, business process improvement, or property management.
- Industry Knowledge: Strong understanding of tenancy regulations, compliance requirements, and financial management principles.
- Problem-Solving & Analytical Thinking: Ability to analyze complex processes and recommend data-driven solutions.
- Project Management: Familiarity with Agile, Scrum, or similar methodologies.
- Communication & Leadership: Ability to collaborate cross-functionally and drive organizational change.
WHAT WE OFFER
A competitive enviroment where you grow professinonally
Private Insurance
Operations & Administration Manager employer: Eson2 Property Management
Contact Detail:
Eson2 Property Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Administration Manager
✨Tip Number 1
Familiarise yourself with the latest trends in property management and operations. Understanding the current market dynamics and compliance regulations will give you an edge during discussions with our team.
✨Tip Number 2
Showcase your experience with process optimisation and operational efficiency. Be ready to discuss specific examples of how you've improved workflows in previous roles, as this is crucial for the Operations & Administration Manager position.
✨Tip Number 3
Highlight any familiarity you have with tools like Arthur or Hubspot. Even if you haven't used them extensively, demonstrating a willingness to learn and adapt to new technologies can set you apart.
✨Tip Number 4
Prepare to discuss your leadership style and how you've successfully collaborated with cross-functional teams. We value strong communication skills and the ability to drive change within an organisation.
We think you need these skills to ace Operations & Administration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and administration. Focus on your achievements in process optimisation, compliance management, and any specific tools like Arthur or Hubspot that you have used.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Eson2's mission of providing high-quality real estate services and your understanding of tenancy regulations.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your analytical thinking and problem-solving abilities. Highlight situations where you improved processes or resolved complex issues in previous roles.
Highlight Leadership Experience: If you have experience leading teams or driving organisational change, make sure to include this in your application. Eson2 values communication and leadership skills, so share specific instances where you successfully collaborated across departments.
How to prepare for a job interview at Eson2 Property Management
✨Showcase Your Operational Expertise
Make sure to highlight your experience in operations management and process improvement. Be prepared to discuss specific examples of how you've enhanced workflows or driven efficiency in previous roles.
✨Demonstrate Compliance Knowledge
Since the role involves ensuring compliance with tenancy regulations, brush up on relevant laws and be ready to explain how you've managed compliance in past positions. This will show that you understand the importance of legal adherence in property management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle common operational challenges, such as managing tenant inquiries or coordinating maintenance requests, using data-driven solutions.
✨Exhibit Strong Communication Skills
As the role requires collaboration across various teams, practice articulating your thoughts clearly. Be ready to share examples of how you've successfully communicated with stakeholders, landlords, and tenants in previous roles.
