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- Tasks: Provide advanced technical support and lead a junior team in a dynamic environment.
- Company: Join a fast-growing Managed Service Provider known for innovation and collaboration.
- Benefits: Enjoy a competitive salary, modern office, and opportunities for growth with cutting-edge tech.
- Why this job: Be part of a supportive team culture while making a real impact on client solutions.
- Qualifications: Experience in 2nd line support within an MSP and strong skills in Microsoft 365 and networking.
- Other info: This role includes travel to client sites and potential for career advancement as Support Team Lead.
The predicted salary is between 24000 - 36000 £ per year.
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Candour Solutions IT Support
Information Technology Support Engineer employer: Candour Solutions
Contact Detail:
Candour Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical proficiency and make you a more attractive candidate.
✨Tip Number 2
Highlight your experience in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully supported clients and resolved issues, as this will show that you understand the unique challenges and demands of the role.
✨Tip Number 3
Emphasise your customer service skills and proactive mindset. Prepare to discuss situations where you've gone above and beyond for clients, as this aligns with the company's focus on high standards of customer service.
✨Tip Number 4
Since the role involves some travel to client sites, ensure you have a valid UK driving licence and be ready to talk about your flexibility and willingness to travel. This shows your commitment to meeting client needs and being part of the team.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support, particularly within an MSP environment. Emphasise your skills with Microsoft 365, networking, and server technologies to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with the required technologies such as Windows OS, Azure Virtual Desktop, and VOIP systems. Use bullet points for clarity and impact.
Showcase Soft Skills: Since strong communication and client-facing skills are essential, include examples of how you've effectively communicated with clients or worked collaboratively in a team setting. This will demonstrate your fit for the role.
How to prepare for a job interview at Candour Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, networking, and server technologies in detail. Highlight specific projects or challenges you've faced in previous roles, especially within an MSP environment, to demonstrate your technical prowess.
✨Emphasise Customer Service
Since the role requires championing high standards of customer service, be ready to share examples of how you've successfully handled client interactions. Discuss any situations where you went above and beyond to resolve issues or improve client satisfaction.
✨Demonstrate Leadership Potential
As the company is looking for someone who could become the Support Team Lead, express your interest in leadership. Share experiences where you've taken initiative or led a project, and explain how you can contribute to the team's growth and success.
✨Prepare Questions About the Role
Have thoughtful questions ready about the company's culture, the team you'll be working with, and the types of projects you might encounter. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
