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For Companies At a Glance
- Tasks: Join our IT support team to deliver top-notch technical assistance and manage user access.
- Company: Be part of a global brand known for innovation and collaboration in IT solutions.
- Benefits: Enjoy a competitive salary, bonus, and excellent perks like healthcare and pension.
- Why this job: This role offers hands-on experience with cutting-edge technology and a chance to make an impact.
- Qualifications: Must have over two years in service desk management and skills in Microsoft Intune and M365.
- Other info: This is a 12-month fixed-term contract with three days onsite in London City.
The predicted salary is between 24000 - 40000 £ per year.
IT Support Analyst – 1st / 2nd Line Support
An exciting opportunity is available with a global brand for an IT Support Analyst to join a proactive and collaborative IT support team. This role is focused on delivering high-quality service and technical expertise, working closely with the IT team and other departments to support evolving IT needs. Responsibilities include supporting Microsoft 365, managing user identity and access, deploying hardware and software, overseeing unified communications, maintaining network infrastructure, managing virtual servers, and handling IT inventory.
Role and Responsibilities:
- Provide high-quality, customer-focused 1st and 2nd line technical support, diagnosing and resolving issues promptly or escalating when necessary, while managing service tickets within SLA
- Deploy and maintain laptops, PCs, and mobile devices using Windows Autopilot, Intune, and the Company Portal, ensuring compliance with company policies
- Administer user accounts, mailboxes, group policies, and licenses across Microsoft 365, Local AD, and Azure AD
- Set up and provision VOIP devices; support unified communications systems
- Collaborate with system administrators on network optimisation and cloud integration projects
- Ensure cost-effective IT procurement aligned with business requirements and maintain accurate IT asset records
- Create and update support documentation, including user guides, knowledge base articles, and communication updates for wider audiences
- Monitor and identify trends or recurring issues proactively, recommending improvements
- Enforce and support security protocols, adhering to a security-by-design approach
Essential Skills and Experience:
- Over two years of experience managing a service desk, with a strong customer-focused approach
- Skilled in Microsoft Intune, Entra, and M365, with a solid interest in cloud technologies, networking, and device maintenance
- Experienced in leveraging service desk platforms and AI agent technologies to enhance support efficiency
Desirable
- Experience managing devices and conferencing, including Poly equipment
- Infrastructure, Cloud, and IAAS knowledge
- Skilled in senior-level engagement and communication
- Print server/printer expertise, including Universal Print
- Proficient in Windows 11 and Server 2012+
- User identity/access: Microsoft Entra ID, Azure AD, MFA
- Familiar with ITSM (Freshdesk, Zendesk) and automation tools
- Networking: TCP/IP, DNS, DHCP, VPN
- Certifications: ITIL Foundation, CompTIA A+
- Experience with CIS or Cyber Essentials Plus frameworks
Package:
- Circa £40,000
- Bonus
- Excellent Benefits including pension, healthcare, private GP etc
- 3 days onsite (London City)
- 12 month fixed term contract initially
IT Support Analyst employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Intune and M365, as these are crucial for the role. Consider setting up a test environment to practice deploying devices and managing user accounts, which will give you hands-on experience that can impress during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on providing high-quality support. Think of examples from your past experiences where you successfully resolved issues or improved user satisfaction, as these will be great talking points in your discussions with us.
✨Tip Number 3
Stay updated on the latest trends in cloud technologies and networking. Being knowledgeable about current developments can help you stand out, especially when discussing how you can contribute to our IT team's goals during the interview.
✨Tip Number 4
Prepare to discuss your experience with service desk platforms and AI technologies. We value efficiency, so showcasing how you've leveraged these tools in previous roles can demonstrate your ability to enhance support processes at StudySmarter.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365, Intune, and service desk management. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and technical expertise. Mention specific examples of how you've resolved issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, emphasise your skills in networking, device maintenance, and cloud technologies. If you have certifications like ITIL Foundation or CompTIA A+, be sure to mention them.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with a global brand and contribute to their IT support team. Mention your interest in evolving IT needs and how you can add value to the company.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft Intune, Entra, and M365 during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, as this will demonstrate your technical expertise and relevance to the position.
✨Emphasise Customer Service Experience
Since the role requires a strong customer-focused approach, share instances where you've successfully resolved issues for users. Discuss how you managed service tickets and ensured timely resolutions, as this will show your commitment to high-quality support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to diagnose and resolve technical issues or escalate them appropriately. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Collaboration Skills
The role involves working closely with other departments and IT teams. Be ready to discuss how you've collaborated on projects in the past, particularly in network optimisation or cloud integration. This will illustrate your ability to work effectively in a team environment.
