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- Tasks: Lead and inspire the reception team while managing reservations in a fast-paced environment.
- Company: Join CLAP, a vibrant Japanese dining restaurant in Knightsbridge, dedicated to exceptional guest experiences.
- Benefits: Enjoy competitive pay, staff meals, exciting competitions, and extensive training for career growth.
- Why this job: Be the face of our restaurant, creating memorable experiences and leading a passionate team.
- Qualifications: Experience in a similar role with strong leadership and communication skills is essential.
- Other info: If you love hosting and thrive under pressure, this is the perfect opportunity for you!
The predicted salary is between 36000 - 60000 £ per year.
Are you a natural leader with a passion for creating an inviting and memorable first impression? Do you embody the spirit of a true host, thrive in a fast-paced, dynamic environment, and have the skills to lead a high-performing team?Join the team at CLAP, a Japanese experiential dining restaurant in Knightsbridge, where your career can truly flourish.
About the Role:
As a Reception Manager, you will lead and inspire our reception team, ensuring they are well-trained, motivated, and consistently delivering the premium service our guests expect. As the face of the company, the team will rely on your guidance to present themselves at their best. Youll manage and coordinate reservations in a busy, fast-paced environment while upholding the highest standards of professionalism and guest engagement. With a strong presence and exceptional communication skills, youll confidently handle challenging situations and create a welcoming and engaging experience for every guest.
What We Offer:
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Competitive Salary: We value your skills and expertise with a market-leading pay package.
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Career Growth: Join a growing company that is committed to investing in our staff through training, development, and a strong focus on promoting from within.
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Team Spirit: Work in a friendly, supportive environment where collaboration and mutual respect are paramount.
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Staff Benefits: Staff meals during shifts, uniform, exciting staff competitions with prizes, and incentives to reward your achievements.
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Training & Development: Benefit from extensive training programs and continuous investment in your growth and success.
What Were Looking For:
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Proven experience in a similar role, preferably with knowledge of SevenRooms or similar reservation systems.
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Strong leadership skills to train, mentor, and coordinate a high-performing reception team.
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Excellent spoken and written English, with a polished tone of voice and professional appearance suited to a premium environment.
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The ability to stay calm and composed under pressure, effectively managing challenging guests and situations.
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A strong personality with a passion for hosting and creating engaging, memorable experiences for guests.
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Exceptional organisational and multitasking skills to manage a busy reservation system and ensure smooth front-of-house operations.
If youre ready to lead a dynamic team in a vibrant, growing restaurant while showcasing the essence of Japanese hospitality, apply now to become part of the CLAP experience!
We look forward to welcoming you to our team!
AMRT1_UKCT
Reception Manager employer: CLAP London
Contact Detail:
CLAP London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Showcase your leadership skills during the interview by sharing specific examples of how you've successfully managed a team in a fast-paced environment. Highlight any experiences where you turned challenging situations into positive outcomes.
✨Tip Number 2
Familiarize yourself with SevenRooms or similar reservation systems before your interview. Being able to discuss your experience with these tools will demonstrate your readiness for the role and your ability to manage reservations efficiently.
✨Tip Number 3
Prepare to discuss your approach to guest engagement. Think about how you can create memorable experiences for guests and be ready to share your ideas on enhancing customer service in a premium dining environment.
✨Tip Number 4
Emphasize your ability to stay calm under pressure. Share anecdotes that illustrate your problem-solving skills and how you maintain professionalism while managing difficult guests or busy situations.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Reception Manager position at CLAP. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Craft a Tailored CV: Create a CV that emphasizes your leadership experience and customer service skills. Include specific examples of how you've successfully managed teams and handled challenging situations in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of Japanese culture. Highlight your ability to create memorable experiences for guests and your commitment to training and mentoring a team.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is well-written and free of errors. Use a polished tone and professional language to reflect the premium environment of CLAP.
How to prepare for a job interview at CLAP London
✨Show Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, trained staff, or resolved conflicts. This will showcase your capability to inspire and motivate others.
✨Emphasize Guest Engagement
Since the role focuses on creating memorable experiences for guests, be prepared to discuss how you engage with customers. Highlight any strategies you've used to enhance guest satisfaction and how you handle challenging situations with grace.
✨Familiarize Yourself with Reservation Systems
Knowledge of reservation systems like SevenRooms is crucial. If you have experience with similar platforms, be ready to discuss it. If not, do some research beforehand to show your willingness to learn and adapt to new technologies.
✨Demonstrate Calmness Under Pressure
The restaurant environment can be fast-paced and stressful. Prepare to share instances where you maintained composure during busy times or when dealing with difficult guests. This will illustrate your ability to thrive in a dynamic setting.
