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For Companies At a Glance
- Tasks: Manage client processes, billing, and financial reporting in a dynamic law firm.
- Company: Join a prestigious US law firm known for its high-performance culture.
- Benefits: Enjoy a collaborative environment with opportunities for professional growth.
- Why this job: Be at the forefront of client operations, making a real impact on service delivery.
- Qualifications: 2+ years in client operations or finance; law firm experience is essential.
- Other info: Familiarity with finance systems and strong communication skills are preferred.
The predicted salary is between 36000 - 60000 £ per year.
Client Operations Specialist
Location: London, Liverpool St.
Our prestigious US law firm is seeking a Client Operations Specialist to join its close-knit, high-performing team. This role is at the heart of the firm's client-facing operations and will involve working directly with partners to ensure an exceptional administrative and financial service is delivered.
Key responsibilities:
Manage all stages of the client process including onboarding, engagement letters, billing, collections and reportingPrepare and review monthly invoices, resolving billing issues before partner sign-offLiaise directly with partners and clients, demonstrating professionalism and client service excellenceMonitor and assist with collections and financial reconciliationsMaintain accurate client and matter information for compliance and reportingSupport the processing of write-offs, refunds, and adjustments in line with firm policy
About you:
2+ years in a client operations, finance or billing role-law firm experience is required.Comfortable working with finance systems (Aderant or similar) and ExcelExceptional attention to detail and organisational skillsConfident communicator with strong interpersonal skillsFamiliarity with VAT, SAR, and electronic billing systems preferred
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Client Operations Specialist employer: Ryder Reid Legal Limited
Contact Detail:
Ryder Reid Legal Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Specialist
✨Tip Number 1
Familiarise yourself with the specific finance systems mentioned in the job description, like Aderant. If you haven't used them before, consider taking an online course or watching tutorials to boost your confidence and show your commitment to learning.
✨Tip Number 2
Highlight your experience in client operations or billing roles by preparing specific examples of how you've successfully managed client processes in the past. This will demonstrate your capability and understanding of the responsibilities involved.
✨Tip Number 3
Practice your communication skills, as this role requires liaising directly with partners and clients. Consider role-playing scenarios with a friend to enhance your confidence and professionalism in client interactions.
✨Tip Number 4
Research the firm’s culture and values to align your approach during any interviews. Understanding their focus on client service excellence will help you tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace Client Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client operations, finance, or billing roles. Emphasise any law firm experience and specific skills related to the job description, such as familiarity with finance systems and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the firm. Mention your experience with onboarding, billing, and collections, and how you can contribute to delivering exceptional client service.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, organisation, and financial management. Provide examples of how you've successfully managed client processes or resolved billing issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that all information is accurate and presented professionally, as attention to detail is crucial for this role.
How to prepare for a job interview at Ryder Reid Legal Limited
✨Showcase Your Client-Facing Experience
Make sure to highlight your previous roles where you interacted directly with clients. Discuss specific examples of how you managed client relationships and resolved issues, as this will demonstrate your ability to excel in a client operations role.
✨Demonstrate Financial Acumen
Since the role involves billing and financial reconciliations, be prepared to discuss your experience with finance systems like Aderant or similar. Bring up any relevant projects where you handled invoicing or collections, showcasing your attention to detail.
✨Prepare for Technical Questions
Familiarise yourself with VAT, SAR, and electronic billing systems, as these are preferred qualifications. Be ready to answer questions about how you've used these systems in past roles, which will show your readiness for the technical aspects of the job.
✨Exude Professionalism and Communication Skills
As you'll be liaising with partners and clients, practice articulating your thoughts clearly and confidently. Use examples from your past experiences to illustrate your strong interpersonal skills and professionalism, which are crucial for this position.
