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For Companies At a Glance
- Tasks: Join us as a Hospitality Assistant, delivering top-notch service and creating memorable experiences.
- Company: Houston & Hawkes is an award-winning independent caterer known for creativity and sustainability.
- Benefits: Enjoy free meals, a contributory pension scheme, and a day off on your birthday!
- Why this job: This role offers flexibility, excitement, and opportunities for professional growth in a vibrant environment.
- Qualifications: Previous experience in hospitality, a positive attitude, and excellent communication skills are essential.
- Other info: Be part of a dynamic team that values excellence and social responsibility.
Job Description
Job role: Hospitality Assistant
Location: Central London
Salary: £14.28-£14.50 per hour
Shift Pattern: Monday-Friday
Houston & Hawkes are looking for an enthusiastic, fine dining and motivated Hospitality Assistant to join our team, providing a first class service based at our client site in central London.
If you're looking for a career that offers flexibility, excitement, and progression, then contract catering could be for you! We'llgive you a place to grow and a career to be proud of.
Our hospitality department caters for working lunches, buffets, teas & coffees as well as canapé events and functions.
Hospitality Assistant Duties:
- Delivering excellent customer service
- Assist in the preparation of tables and to ensure all cutlery and glassware is polished
- Serve all food to the highest standard
- Prepare and serve all beverages in a timely manner and to the Houston & Hawkes standard
- Keep a record of all hospitality delivered and ensure it is all collected at the stated time
- Ensure hospitality rooms are left tidy
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Monitor and maintain hygiene and cleaning standards
- Handle customer complaints with professionalism and tact
Hospitality Assistant Requirements:
- Previous experience as Hospitality Assistant within contract catering, 5* hotel or fine dining brasserie
- Positive attitude, professionalism and respect for others
- Passionate, friendly, diligent and a great team player
- Excellent communication and customer service skills
- Organisational skills with the ability to plan, prioritise, multi-task and work quickly and efficiently, ensuring deadlines are met irrespective of conflicting priorities
- Diplomatic, with the ability to deal with confidential matters discreetly
Hospitality Assistant Additional Benefits:
- Free meals at work
- Contributary pension scheme
- Free access to the company Employee Assistant Programme
- Life assurance at two times salary
- Company events including all company Christmas party
- Recognition schemes and people awards
- Family-friendly support, including enhanced maternity and paternity leave and adoption leave
- Day off on your birthday
- Referral bonuses
Houston & Hawkes is a young and dynamic independent caterer based in the South East. We are proud to be an award-winning company, ranked among the top 30 companies to work for in the hospitality industry, and a certified B Corp company. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings. We operate coffee bars, staff restaurants, and delis, tailored to our clients' hospitality and event needs. Committed to social responsibility, passionate about Great British produce and dedicated to our talented teams.
Join Houston & Hawkes and be part of a team that values excellence, creativity, and professional growth.
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Contact Detail:
Houston and Hawkes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the fine dining standards and practices that Houston & Hawkes uphold. Understanding their service style and expectations will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in contract catering or fine dining. They can provide insights and potentially refer you to opportunities at Houston & Hawkes.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios or mock interviews. Being able to articulate how you handle difficult situations or complaints will set you apart from other candidates.
✨Tip Number 4
Research Houston & Hawkes' values and mission as a certified B Corp company. Showing that you align with their commitment to social responsibility and sustainability can make a strong impression during your application process.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, especially in contract catering or fine dining. Emphasise your customer service skills and any previous roles that demonstrate your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Houston & Hawkes that appeal to you, such as their commitment to social responsibility and creating memorable experiences.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, organisational abilities, and a positive attitude. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Houston and Hawkes
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about providing excellent customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Your Experience
Be prepared to discuss your previous roles in hospitality, especially in fine dining or contract catering. Highlight any relevant skills or situations where you successfully handled customer complaints or maintained high hygiene standards.
✨Emphasise Teamwork and Communication Skills
Since this role requires working closely with others, showcase your ability to collaborate effectively. Provide examples of how you've worked as part of a team and communicated well with colleagues and customers alike.
✨Prepare Questions About the Company
Research Houston & Hawkes and prepare thoughtful questions about their values, culture, and the specifics of the role. This shows your genuine interest in the company and helps you determine if it's the right fit for you.
