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- Tasks: Lead a team to enhance supporter experiences using Salesforce CRM.
- Company: Join Save the Children UK, dedicated to improving children's lives globally.
- Benefits: Enjoy flexible working, a sense of purpose, and a supportive work environment.
- Why this job: Make a real impact while collaborating with diverse teams in a meaningful role.
- Qualifications: 3-5 years in CRM, strong data management skills, and excellent stakeholder engagement.
- Other info: Hybrid working model with occasional office visits; commitment to diversity and inclusion.
The predicted salary is between 32000 - 46000 £ per year.
Customer Relationship Management (CRM) Lead
Join to apply for the Customer Relationship Management (CRM) Lead role at Save the Children UK
Customer Relationship Management (CRM) Lead
Join to apply for the Customer Relationship Management (CRM) Lead role at Save the Children UK
Get AI-powered advice on this job and more exclusive features.
This range is provided by Save the Children UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Full time (flexible working options available)
Fixed Term Contract – 1 year
Hybrid – London (Farringdon)
Closing Date: 16 July 2025
Ref 7117
Save the Children UK has an exciting opportunity for a collaborative and influential individual with extensive CRM and Salesforce expertise to join us as our CRM Lead on a one-year fixed term contract , where you will work with a multi-disciplinary team across the organisation to enhance our supporter experience and drive forward our CRM strategy.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children\’s unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As CRM Lead you will be instrumental in unlocking the value of our recently launched Salesforce CRM platform. You will lead a dedicated CRM delivery team of product, data, and engineering specialists to optimise our supporter and fundraising experiences, drive system and process improvements, and ensure data integrity and operational excellence across our CRM systems.
In this role, you will:
• Deliver and own a clear CRM roadmap aligned with supporter needs and organisational priorities.
• Lead a high-performing team, enabling effective collaboration across multiple projects and workstreams.
• Ensure the Salesforce CRM platform is reliable, scalable and user-friendly, continually optimising its performance.
• Champion data quality, governance, and compliance to support reporting, insight and decision-making.
• Build strong stakeholder relationships and manage third-party suppliers to maximise value and delivery.
• Monitor and report on CRM KPIs to demonstrate system value and drive supporter engagement and income growth.
About you
To be successful, it is important that you have:
• 3–5 years of experience in CRM delivery and development, including in Salesforce and CRM-related technologies.
• A strong understanding of data management, integration and automation best practices.
• Excellent stakeholder engagement skills, including the ability to influence non-technical senior colleagues.
• Experience of working with cross-functional teams to deliver operational improvements and agile product delivery.
• Familiarity with third-party tools such as Findock and payment/marketing platforms.
• A collaborative and adaptive mindset, with the ability to thrive in a fast-paced, evolving environment.
• Commitment to Save the Children\’s vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Ways of Working:
The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter). This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working – We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be \”Free to Be Me\”. We are not looking for just one type of person – we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences – of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability – help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology, Customer Service, and Research
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Industries
Non-profit Organizations, Fundraising, and International Trade and Development
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Customer Relationship Management (CRM) Lead employer: Save the Children UK
Contact Detail:
Save the Children UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management (CRM) Lead
✨Tip Number 1
Familiarise yourself with Salesforce CRM and its functionalities. Since the role requires extensive Salesforce expertise, consider taking a quick online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Network with current or former employees of Save the Children UK. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the CRM Lead role, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led cross-functional teams in the past. Highlighting your experience in driving operational improvements will show that you have the collaborative mindset they are looking for.
✨Tip Number 4
Stay updated on the latest trends in CRM and data management. Being knowledgeable about current best practices will not only help you in the interview but also demonstrate your proactive approach to professional development.
We think you need these skills to ace Customer Relationship Management (CRM) Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in CRM and Salesforce specifically. Use keywords from the job description to demonstrate that you meet the requirements and understand the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Save the Children's mission. Discuss how your skills in CRM delivery and stakeholder engagement can contribute to their goals, and provide specific examples of your past successes.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in CRM roles. Mention any projects where you improved data management or enhanced user experiences, particularly with Salesforce or similar platforms.
Highlight Soft Skills: Since the role requires collaboration and influencing non-technical colleagues, emphasise your communication and teamwork skills. Provide examples of how you've successfully worked with cross-functional teams in the past.
How to prepare for a job interview at Save the Children UK
✨Showcase Your CRM Expertise
Make sure to highlight your experience with CRM systems, especially Salesforce. Be prepared to discuss specific projects where you've successfully implemented CRM strategies and how they benefited the organisation.
✨Demonstrate Stakeholder Engagement Skills
Since this role involves working with various stakeholders, share examples of how you've effectively communicated and influenced non-technical colleagues in past roles. This will show your ability to bridge the gap between technical and non-technical teams.
✨Prepare for Data Management Discussions
Given the importance of data integrity and governance in this role, be ready to discuss your understanding of data management best practices. Bring examples of how you've ensured data quality in previous positions.
✨Emphasise Your Collaborative Mindset
This position requires working with cross-functional teams, so illustrate your collaborative approach. Share stories that demonstrate your adaptability and how you thrive in fast-paced environments, as well as your commitment to the mission of Save the Children.
