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- Tasks: Lead and manage hospitality operations, ensuring top-notch service and compliance.
- Company: Join Vacherin, part of CH&CO, known for celebrating diversity and fostering growth.
- Benefits: Enjoy perks like personal development, private medical coverage, and holiday allowances.
- Why this job: Be part of a fun, inclusive team that values your individuality and potential.
- Qualifications: Experience in hospitality management and a passion for customer service are essential.
- Other info: Work Monday to Friday with a competitive salary of £41,560 per annum.
The predicted salary is between 33200 - 46600 £ per year.
Job Introduction
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.
Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Hospitality Operations Manager to work with us at a B&I site in Canary Wharf.
Location: E14 5EY
Salary: £41,560 per annum
Working Pattern: 40 hours per week, Monday- Friday
Purpose:
- To organise and control all aspects of the hospitality catering operation in line with the strategic plan for growth and profitability of the business
- To manage and control all aspects of the business within budgetary guidelines and to comply with the client, company and statutory regulations
- To be proactive in the engagement of customers and adapting the offer to suit their needs providing an opportunity to maximise revenue
- To develop and train a highly motivated team of 10-15 with 7 direct reports who put our customers first and deliver the contractual requirements
- To forecast your business areas highlighting risks on profit targets to your manager and to share success to other business groups to maximise the group profitability
Key Responsibilities:
• To ensure all company and statutory regulations pertaining to health & safety, hygiene & fire are adhered to at all times.
• To ensure a standard of personal and general cleanliness and hygiene as to comply with company and statutory regulations
• To ensure your team wears the correct standard of dress or uniform at all times
• To promote the Health and Wellbeing of your staff
• To ensure that all company and client contracts are acted upon in the manner which best serves the company interests
• To prepare information on financial and operational performance and activity relating to hospitality department when and where requested
• To maintain a happy and helpful manner and attitude throughout your working hours
• To ensure only recognised company procedures as outlined in the company manuals are in place at the unit.
• To actively seek new business and to support the continued improvement of the overall service delivery within the account
• To ensure the production of food to the highest quality and service standards using current trends in cooking techniques and new commodities and to develop and progress the business in line with high street trends
• To plan, and coordinate your direct reports to ensure that the service delivery is of the highest standard each day
What\’s in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we\’ve developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical eligibility
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Partnerships, Innovation, Integrity, Quality, Fun
About Us
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Job Reference: com/0407/42506001/52694307/SU #Vacherin
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Hospitality Operations Manager - Monday - Friday employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager - Monday - Friday
✨Tip Number 1
Familiarise yourself with Vacherin's values and mission. Understanding their commitment to diversity, innovation, and quality will help you align your approach during interviews and discussions, showcasing that you're a great cultural fit.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in B&I (Business and Industry) settings. This can provide you with insights into the role and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and ability to adapt to customer needs will be crucial.
✨Tip Number 4
Stay updated on current trends in the hospitality sector, particularly those related to health and safety regulations. Being knowledgeable about these topics will demonstrate your commitment to compliance and high standards in your operations.
We think you need these skills to ace Hospitality Operations Manager - Monday - Friday
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Hospitality Operations Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality management. Focus on achievements that demonstrate your ability to manage teams, control budgets, and enhance customer service.
Write a Tailored Cover Letter: Compose a cover letter that reflects your passion for hospitality and your understanding of Vacherin's values. Mention specific examples of how you have successfully managed operations and improved service delivery in previous roles.
Highlight Relevant Skills: In both your CV and cover letter, emphasise skills such as compliance with health and safety regulations, team leadership, financial reporting, and customer engagement. These are crucial for the role and will make your application stand out.
How to prepare for a job interview at Compass Group UK & Ireland
✨Research Vacherin and Its Values
Before the interview, take some time to understand Vacherin's core values such as Partnerships, Innovation, Integrity, Quality, and Fun. This will help you align your answers with their culture and demonstrate that you are a good fit for the team.
✨Showcase Your Leadership Skills
As a Hospitality Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and achieving high standards of service. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to adapt to challenges in hospitality operations, such as managing budgets or ensuring compliance with health and safety regulations.
✨Demonstrate Customer Engagement Strategies
Since the role involves engaging proactively with customers, be ready to discuss your approach to customer service. Share examples of how you've maximised revenue through customer engagement and adapted offerings based on feedback or trends.
