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- Tasks: Lead and manage hospitality operations, ensuring top-notch service and compliance.
- Company: Join Vacherin, part of CH&CO, known for celebrating diversity and fostering growth.
- Benefits: Enjoy perks like personal development, private medical coverage, and holiday allowances.
- Why this job: Be part of a fun, inclusive team that values your individuality and potential.
- Qualifications: Experience in hospitality management and a passion for customer service are essential.
- Other info: Work Monday to Friday with a competitive salary of £41,560 per annum.
The predicted salary is between 33200 - 46600 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job Introduction
At Vacherin, we celebrate diversity and embrace individuality. We genuinely like the people we work with and love coming together to reset, refresh, and have fun. We empower our people through togetherness, giving them the chance to shine and unlock their potential, fueling our strength and growth.
We are looking for a passionate Hospitality Operations Manager to join our award-winning hospitality team at a B&I site in Canary Wharf, located at E14 5EY. The salary is £41,560 per annum, working 40 hours per week, Monday to Friday.
Purpose
- Organize and control all aspects of the hospitality catering operation in line with strategic growth and profitability plans.
- Manage and control all aspects of the business within budgetary guidelines, complying with client, company, and statutory regulations.
- Engage proactively with customers and adapt offerings to maximize revenue.
- Develop and train a motivated team of 10-15 staff, including 7 direct reports, focused on customer service and contractual requirements.
- Forecast business areas, highlight risks to profit targets, and share successes to maximize group profitability.
Key Responsibilities
- Ensure compliance with health & safety, hygiene, and fire regulations at all times.
- Maintain high standards of cleanliness and hygiene according to regulations.
- Ensure team members wear appropriate dress or uniforms.
- Promote staff health and wellbeing.
- Act upon all company and client contracts in the best interest of the business.
- Provide financial and operational performance reports as required.
- Maintain a positive and helpful attitude throughout working hours.
- Follow recognized company procedures outlined in manuals.
- Seek new business opportunities and improve overall service delivery.
- Ensure food production meets high quality and service standards, incorporating current trends and commodities.
- Coordinate team efforts to deliver high-standard service daily.
Benefits
Working with Vacherin offers numerous perks, including:
- Personal development and training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Private medical coverage
- Eye care
- Wellbeing programs, including Employee Assistance and salary finance
- Family support
- Social events and leadership communication
- Holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition and long service awards
- High street discount vouchers
Vacherin became part of CH&CO Catering Group Ltd in 2021. Our values include Partnerships, Innovation, Integrity, Quality, and Fun.
About Us
As part of Compass, we serve around 6,000 venues, helping to feed people, fuel progress, and forge connections. Join us for a rewarding career with industry-leading pay, perks, and development opportunities at one of the UK\’s largest businesses.
Job Reference: com/0407/42506001/52694307/SU #Vacherin
Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities to advance. We celebrate diversity and aim to make all colleagues feel valued, empowered, and able to thrive.
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Hospitality Operations Manager - Monday - Friday employer: Compass Group UK & Ireland
Contact Detail:
Compass Group UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Operations Manager - Monday - Friday
✨Tip Number 1
Familiarise yourself with Vacherin's values and mission. Understanding their commitment to diversity, innovation, and quality will help you align your approach during interviews and discussions, showcasing that you're a great cultural fit.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in B&I (Business and Industry) settings. This can provide you with insights into the role and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles. Highlighting your leadership skills and ability to adapt to customer needs will be crucial.
✨Tip Number 4
Stay updated on current trends in the hospitality sector, particularly those related to health and safety regulations. Being knowledgeable about these topics will demonstrate your commitment to compliance and high standards in your operations.
We think you need these skills to ace Hospitality Operations Manager - Monday - Friday
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Hospitality Operations Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality management. Focus on achievements that demonstrate your ability to manage teams, control budgets, and enhance customer service.
Write a Tailored Cover Letter: Compose a cover letter that reflects your passion for hospitality and your understanding of Vacherin's values. Mention specific examples of how you have successfully managed operations and improved service delivery in previous roles.
Highlight Relevant Skills: In both your CV and cover letter, emphasise skills such as compliance with health and safety regulations, team leadership, financial reporting, and customer engagement. These are crucial for the role and will make your application stand out.
How to prepare for a job interview at Compass Group UK & Ireland
✨Research Vacherin and Its Values
Before the interview, take some time to understand Vacherin's core values such as Partnerships, Innovation, Integrity, Quality, and Fun. This will help you align your answers with their culture and demonstrate that you are a good fit for the team.
✨Showcase Your Leadership Skills
As a Hospitality Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and achieving high standards of service. Highlight any specific achievements that showcase your leadership style.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to adapt to challenges in hospitality operations, such as managing budgets or ensuring compliance with health and safety regulations.
✨Demonstrate Customer Engagement Strategies
Since the role involves engaging proactively with customers, be ready to discuss your approach to customer service. Share examples of how you've maximised revenue through customer engagement and adapted offerings based on feedback or trends.
