Principal AI/ML Engineer

At Everway (formerly n2y/Texthelp), our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood.

We’re a global community of over 550 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we\’re creating a world where differences are recognized and valued. A world where everyone can thrive.

We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are tobe curious, have courage, and commit fully .

Join us at Everway – together, we can unlock the full potential of every mind.

About the role

As a Principal AI/ML Engineer at Everway, you’ll design and build the core AI infrastructure that powers intelligent functionality across our entire product suite. This is not a narrow MLOps or feature engineering role — you’ll be part of a small, high-impact team responsible for creating foundational AI systems used across content retrieval, content levelling, GenAI orchestration, and multi-language model integration.

You’ll work closely with AI engineers, product teams, and platform engineering to ensure our AI capabilities are reusable, robust, and production-grade — enabling Everway to scale AI impact across learner and educator experiences globally.

Main Responsibilities

• Design and implement shared AI services (e.g. retrieval, content levelling, model routing, evaluation frameworks)
• Build and maintain ML model pipelines, embedding infrastructure, and vector search layers
• Collaborate with product and GenAI teams to integrate AI platform components into live workflows
• Define and enforce standards for scalable, maintainable AI infra
• Contribute to model quality evaluation, observability, and safety infrastructure
• Work across multiple languages and data modalities (text, image, structured input)
• Participate in architectural reviews, technical planning, and roadmap discussions
• 5+ years of experience in machine learning, AI infrastructure, or applied ML engineering
• Proven experience building production ML systems, not just research or prototyping
• Hands-on experience with vector search, semantic embeddings, and retrieval systems
• Solid understanding of LLMs and modern GenAI system architectures
• Experience with model deployment frameworks (e.g. Ray, MLFlow, SageMaker, custom infra)
• Excellent communication skills and ability to work cross-functionally in a fast-moving environment
• Experience with multilingual or accessibility-focused NLP
• Familiarity with content generation or authoring platforms (e.g. CMS integrations)
• Previous work in education or assistive tech sectors
• Knowledge of prompt orchestration tools, safety frameworks, and GenAI evaluation approaches
• Comfortable working in early-stage, high-autonomy environments

Please submit your application on our website by end of day onFriday 27th June 2025.

#LI-JM1

Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success!

We are committed to providing a Drug-Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Interested in building your career at Everway? Get future opportunities sent straight to your email.

Apply for this job

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Home Address Line 1 *

Home Address Line 2

City *

State/Province/Region *

Country *

We want to ensure all candidates have every opportunity to shine. With this in mind, please let us know if you require any reasonable adjustments as part of the hiring process. Select…

If you are the successful candidate for this role, what would your salary expectations be in GBP per year? * Select…

All candidates must have the right to work in the UK by the first day of employment. The Company holds a UK visa sponsorship licence, but there may be cases where sponsorship cannot be offered. This could be due to salary constraints or when there are sufficient settled candidates, resulting in a lack of a genuine vacancy for sponsorship. We encourage all applicants to verify their eligibility to work in the UK independently. Please note that The Company is unable to sponsor visas for roles where sponsorship is not available. * Select…

LinkedIn Profile

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job.

The following demographic survey is for Northern Ireland residents only. If you do not reside in Northern Ireland, please indicate by ticking the corresponding option below.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under theFair Employment & Treatment (NI) Order 1998.

You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us.

If you do not answer the question below, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.

Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.

Please indicate the community to which you belong by ticking the appropriate box below: * Select…

Please indicate your sex by ticking the appropriate box below: * Select…

#J-18808-Ljbffr